Kylee Bickerton-Croft

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• Supervised children ages infant to pre‑teen in a safe, engaging, and supportive environment.
• Built positive relationships with children and parents by communicating clearly, warmly, and professionally.
• Created age‑appropriate activities that encouraged creativity, social skills, and physical play.
• Ensured strict adherence to safety, cleanliness, and check‑in/check‑out procedures.
• Monitored multiple children at once while maintaining awareness, patience, and calm problem‑solving.
• Assisted children with transitions, emotional regulation, and conflict resolution using positive guidance.
• Maintained a clean and organized play area, following sanitation and health standards.
• Collaborated with team members to ensure smooth operations and consistent coverage during peak hours.
• Responded quickly and appropriately to behavioral concerns, accidents, or parent questions.
• Demonstrated reliability by consistently arriving on time and supporting team needs.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Computerized and physical filing systems.
• Generated and sent out invoices and statements for clients.
• Set up LLC's for the firm, and firm clients.
• Oversaw office spending, including office supply inventory and ordering and client billing.
• Interacted with various clients through scheduling, determining client satisfaction with the company and, when needed, delivering tough messages through phone, written or direct communication.
• Assisted attorneys as needed.

• Oversaw daily store operations, including payroll processing, employee scheduling, and cash handling.

• Managed inventory counts, monitored product usage, and placed orders to maintain proper stock levels.

• Supported hiring efforts by conducting interviews and assisting with onboarding new team members.

• Trained employees on food preparation, customer service, safety standards, and company procedures.

• Contributed to sales growth through strong customer service, efficient shift management, and upselling techniques.

• Ensured compliance with food safety, sanitation, and brand standards to maintain a clean and safe environment.

• Assisted with opening and closing procedures, end‑of‑day reports, and operational problem‑solving.

• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Modeled best practices for sales and customer service.
• Supervised five locations to enforce high-quality standards of operation.
• Built positive and productive relationships with store and field leadership.
• Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
• Monitored and optimized inventory, and reordered materials as required.
• Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
• Oversaw staff training and development across multiple locations.

• Oversaw operations at all the UT Red Mango locations. My duties included payroll, expense reports, inventory, maintenance, marketing, customer service issues and employees.
• Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
• Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
• Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
• Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
• Trained new store managers and oversaw hiring and training of new store employees.
• Ensuring customer satisfaction.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Responsible for opening and closing the store, making sure it was cleaned and prepared to be ready for our customers.
• Responsible for counting and depositing finances.
• Trained and managed other store employees.
• Solved customer disputes.
• Kept track of store inventory and scheduling.