Kylee Borden
Jackson,MI
Summary
Motivated and dedicated program assistant with a passion for helping people, looking to utilize my aviation and medical knowledge and skills to advance my career.
Health insurance professional with strong background in policy analysis, customer relationship management, and claims processing. Known for effective team collaboration and adaptability to changing needs. Skilled in navigating complex regulations, delivering clear client communication, and driving results. Reliable and focused on achieving outcomes that benefit both clients and organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Life and Health Insurance Agent
Bankers Life
Okemos, MI
05.2025 - Current
- Educated clients on insurance and annuity products, aiding informed financial decisions. Conducted needs-based assessments to customize insurance solutions. Built long-term client relationships through follow-up and exceptional service. Prospected leads via cold calling, referrals, networking events, and marketing tools. Completed training in compliance, product knowledge, and sales strategies to remain current. Ensured documentation met regulatory standards while adhering to privacy protocols.
Drug and Alcohol Program Assistant
Kalitta Air, LLC
Ypsilanti, MI
12.2022 - 01.2025
- Maintained accurate confidential employee records as DOT certified drug collector under part 121 airline with over 5K employees. Administered drug and alcohol tests per Federal Regulations including oral fluid, urine collections, and calibrated alcohol testing. Assisted with data collection and reporting per Federal requirements. Scheduled and tracked drug/alcohol tests administered internally and by third parties while documenting results. Conducted pre-employment background checks and new hire paperwork. Audited documentation monthly, quarterly, annually. Met deadlines for quarterly random drug/alcohol testing. Contacted new hires to verify resume information and address history gaps.
QC Records Engines Supervisor
Kalitta Air, LLC
Ypsilanti, MI
04.2022 - 12.2022
- Supervised technicians to ensure quality control of engine component records. Implemented inspection protocols for compliance with industry standards. Conducted audits to improve quality control processes. Collaborated with teams to troubleshoot quality control issues. Maintained quality control records using AMOS database. Analyzed patterns in quality control data through statistical methods. Managed employee schedules to meet department needs. Communicated with management to resolve documentation issues.
Records Analyst
Kalitta Air, LLC
Ypsilanti, MI
08.2021 - 04.2022
- Analyzed and organized maintenance records to ensure compliance with industry standards and internal policies. Collaborated with cross-functional teams to address discrepancies and maintain operational excellence. Managed and maintained electronic and physical records for a large organization. Performed data entry and quality checks to ensure accuracy and completeness of records. Implemented record retention policies and procedures.
Certified Clinical Medical Assistant
IHA Medical Group
Ypsilanti, MI
08.2013 - 08.2021
- Provided clinical support in medical offices for over 60 patients daily, assisting with patient care and records. Conducted routine medical tests and ensured documentation accuracy for examinations. Aided medical professionals to enhance outcomes and streamline operations. Administered medications and injections as directed by staff. Maintained detailed electronic health records for patients. Educated patients on medications, treatment plans, and follow-up care. Managed inventory of medical supplies to ensure availability. Collaborated with healthcare team to coordinate patient care.
Certified Nursing Assistant
THE MEDICAL TEAM
Livonia, MI
10.2010 - 07.2013
- Supported patients with daily living tasks and basic healthcare under licensed nurses. Monitored health changes, communicated updates to care team, and ensured safe patient environment. Administered medications and documented responses. Provided emotional support during home visits for patients and families. Recorded vital signs and reported changes to medical staff. Assisted in patient mobility and transfer to and from bed. Ensured cleanliness and safety in patient areas. Helped prepare meals and assist with feeding patients.
Education
Certified Clinical Medical Assistant -
Everest Institute
Dearborn, MICertified Nursing Assistant - undefined
Washtenaw CC
Ypsilanti, MIState Licensed Life and Health Insurance Agent - undefined
High School Diploma - undefined
Willow Run High School
Skills
- Client Assessment
- Proficient with Adobe Acrobat
- Proficient with Microsoft Office
- Policy analysis
- Health insurance
- Negotiation
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Report & Document Prep
- Problem-Solving Organization
Certification
- Certified DOT Collector, Kalitta Air, LLC - January 2025
Timeline
Life and Health Insurance Agent
Bankers Life
05.2025 - Current
Drug and Alcohol Program Assistant
Kalitta Air, LLC
12.2022 - 01.2025
QC Records Engines Supervisor
Kalitta Air, LLC
04.2022 - 12.2022
Records Analyst
Kalitta Air, LLC
08.2021 - 04.2022
Certified Clinical Medical Assistant
IHA Medical Group
08.2013 - 08.2021
Certified Nursing Assistant
THE MEDICAL TEAM
10.2010 - 07.2013
Certified Nursing Assistant - undefined
Washtenaw CC
State Licensed Life and Health Insurance Agent - undefined
High School Diploma - undefined
Willow Run High School
Certified Clinical Medical Assistant -
Everest Institute