Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Kylee Castro

Whittier,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Non-Licensed Optician

Costco Wholesale Corp
04.2023 - Current
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Confirmed quality control standards were met for all eyeglasses and contact lenses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses, and accessories to office customers.

Front-End Assistant and Membership Clerk

Costco Wholesale Corp
06.2021 - 04.2023
  • Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Assist with stocking merchandise and maintaining inventory.
  • Develop strong rapport with customers, and assist in identifying and recommending optimal products while creating a positive impression of business.
  • Responsibly handle customer personal and confidential information.
  • Manage customer concerns and respond to questions concerning memberships and/or merchandise.
  • Create an inviting environment for customers by maintaining store organization and cleanliness.
  • Work to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
  • Manage efficient cash register operations.
  • Manage incoming/outgoing calls while recording accurate messages for distribution to office staff.
  • Completed forms for store membership cards, credit card applications and special programs

Education

Bachelor of Science - Sociology

California State University - Long Beach
Long Beach, CA
06.2025

Associate of Science - Sociology

Cypress Community College
Cypress, CA
05.2023

High School Diploma -

Cerritos High School
Cerritos, CA
06.2021

Skills

  • Sales and Marketing
  • Customer Service
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Team Cooperation
  • Positive Customer Relations and Engagement
  • Maintaining Clean Work Areas
  • Process Improvement Initiatives
  • Microsoft PowerPoint
  • Microsoft Word
  • Quality Assurance
  • Excellent Communication
  • Self-Directed

Languages

Spanish
Limited Working

Additional Information

Soccer Skills Private Trainer - Recreational and Club Soccer

Timeline

Non-Licensed Optician

Costco Wholesale Corp
04.2023 - Current

Front-End Assistant and Membership Clerk

Costco Wholesale Corp
06.2021 - 04.2023

Bachelor of Science - Sociology

California State University - Long Beach

Associate of Science - Sociology

Cypress Community College

High School Diploma -

Cerritos High School

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Kylee Castro