Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylee Egona

Troy

Summary

Dynamic customer service professional with a proven track record at Hertz Car Rental, excelling in client relations and active listening. Enhanced service quality through effective training and streamlined complaint resolution, significantly boosting customer satisfaction. Skilled in data entry and payment processing, adept at managing high-pressure situations while maintaining professionalism.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Hertz Car Rental
02.2023 - Current
  • Resolved customer inquiries through various channels, ensuring prompt and accurate information delivery.
  • Trained and mentored new team members on best practices and company policies to enhance service quality.
  • Streamlined complaint resolution processes, improving customer satisfaction ratings.
  • Implemented feedback mechanisms to gather customer insights, driving enhancements in service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Warehouse Associate

Meijer Distribution
01.2020 - 02.2023
  • Operated front riders to ensure efficient material handling
  • Implemented safety protocols to minimize workplace accidents and improve compliance
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Consistently lifted materials weighing as much as 50 pounds.

Cashier

IGA Grocery Store
11.2017 - 01.2020
  • Operated cash register efficiently, processing transactions accurately and promptly.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Maintained cleanliness and organization of checkout area to promote safety and efficiency.
  • Handled cash and credit transactions, adhering to company policies for accuracy and security.

Education

Certificate - Dental Assistant

Accelerated Academy
Tipp City, OH

High School Diploma -

Northmont High School
Clayton, OH
05.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Client relations

Timeline

Customer Service Representative

Hertz Car Rental
02.2023 - Current

Warehouse Associate

Meijer Distribution
01.2020 - 02.2023

Cashier

IGA Grocery Store
11.2017 - 01.2020

Certificate - Dental Assistant

Accelerated Academy

High School Diploma -

Northmont High School

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