Summary
Overview
Work History
Education
Skills
Timeline
Server

Kylee Frazier

Auburn,AL

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server

Sushi Hero
02.2022 - 05.2023
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Receptionist

Serra Toyota Of Decatur
11.2019 - 12.2021
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Scheduled office meetings and client appointments for staff teams.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Confirmed appointments, communicated with clients, and updated client records.

Server

Cracker Barrel
10.2018 - 08.2019
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Education

Bachelor of Arts - Social Work

Auburn University
Auburn, AL
05.2024

Associate of Arts - Social Work

Jefferson State Community College
Birmingham, AL
12.2022

High School Diploma -

Saint Clair County High School
Odenville, AL
05.2019

Skills

  • Active Listening
  • Ordering Procedures
  • Critical Thinking
  • High-Energy and Stamina
  • Corrective Actions
  • Guest Satisfaction
  • Natural Leadership
  • Judgment and Decision-Making
  • Social Perceptiveness

Timeline

Server

Sushi Hero
02.2022 - 05.2023

Receptionist

Serra Toyota Of Decatur
11.2019 - 12.2021

Server

Cracker Barrel
10.2018 - 08.2019

Bachelor of Arts - Social Work

Auburn University

Associate of Arts - Social Work

Jefferson State Community College

High School Diploma -

Saint Clair County High School

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Kylee Frazier