Kylee Gregg
Bertrand,NE
Summary
Dynamic professional with a strong background in customer service and organization, honed at Great Plains Crop Services. Proven ability to manage communications and maintain confidentiality while enhancing client relations. Skilled in multitasking and critical thinking, consistently achieving goals through effective collaboration and proactive problem-solving.
Overview
2027
2027
years of professional experience
Work History
Secretary
Great Plains Crop Services
02.2024 - Current
- Organized and maintained office files, ensuring easy access to documentation.
- Assisted in scheduling meetings and coordinating appointments for management.
- Managed incoming communications, prioritizing urgent inquiries for prompt responses.
- Developed and updated standard operating procedures for office processes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Social Worker
State Of Nebraska - Department Of Health And Human Services
07.2012 - 02.2024
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Developed and implemented individualized service plans to support client goals and improve home environment.
- Provided counseling and support to individuals facing mental health challenges, enhancing coping strategies.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
Internet Sales
Buckle
05.2007 - 01.2013
- Coordinated closely with other departments such as sales or billing teams to promptly address any interrelated concerns impacting overall client satisfaction levels.
- Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
- Provided excellent customer service, addressing inquiries and assisting with product selection to drive sales growth.
- Maintained clean sales floor and straightened and faced merchandise.
- Facilitated smooth communication between different teams involved in the sales process, leading to better coordination and quicker response times for client inquiries or issues.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
Daycare Assistant Teacher
St Luke’s Daycare
2005 - 2008
- Assisted in implementing educational activities that fostered children's development and learning.
- Supported classroom management by maintaining a safe and organized environment for children.
- Collaborated with lead teachers to create engaging lesson plans tailored to individual learning needs.
- Monitored children's progress and provided feedback to parents during regular communication sessions.
- Facilitated daily routines, including meal times, nap periods, and outdoor play, ensuring smooth transitions.
- Utilized early childhood education tools to enhance hands-on learning experiences for students.
Education
General Studies
Central Community College
Hastings, NEFamily Studies / Early Childhood Education
University of Nebraska At Kearney
Kearney, NESkills
- Customer service
- Verbal and written communication
- Organization
- HIPAA guideline compliance
- Phone etiquette
- Confidentiality
- Fast learner
- Multitasking and time management
- Critical thinking
- Customer and client relations
Timeline
Secretary
Great Plains Crop Services
02.2024 - Current
Social Worker
State Of Nebraska - Department Of Health And Human Services
07.2012 - 02.2024
Internet Sales
Buckle
05.2007 - 01.2013
Daycare Assistant Teacher
St Luke’s Daycare
2005 - 2008
General Studies
Central Community College
Family Studies / Early Childhood Education
University of Nebraska At Kearney