Kylee Hendrix
Chickamauga,GA
Summary
Developed exceptional communication and problem-solving abilities in a fast-paced, customer-focused environment. Skilled in addressing diverse customer needs and resolving issues efficiently, with a focus on delivering excellent service. Aiming to transition into a new field, leveraging transferable skills to contribute effectively in a dynamic setting.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Sonic Drive-In
Chickamauga, GA
11.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving complaints effectively.
- Utilized POS systems to process transactions accurately and efficiently.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Streamlined communication processes between kitchen and front-of-house staff for improved efficiency.
- Assisted new employees with training, sharing best practices for handling difficult situations, and achieving positive outcomes.
Customer Service Specialist
Cookout
Fort Oglethorpe, GA
02.2023 - 11.2023
- Trained new staff on customer service protocols and operational procedures.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Streamlined communication processes between kitchen and front-of-house staff for improved efficiency.
Education
Bachelor of Science - Psychology
Dalton State College
Dalton, GA05-2029
High School Diploma -
Ridgeland High School
Rossville05-2025
Medical Office Specialist - Healthcare
Georgia Northwestern Technical College
Rock Spring, GA04-2025
Skills
- Customer service
- Good communication skills
- Customer relations
- De-escalation techniques
- Computer proficiency
- Active listening
- Prioritization
- Microsoft outlook
- Critical thinking
- Conflict resolution
- Team development
- Coordination
Timeline
Customer Service Specialist
Sonic Drive-In
11.2023 - Current
Customer Service Specialist
Cookout
02.2023 - 11.2023
Bachelor of Science - Psychology
Dalton State College
High School Diploma -
Ridgeland High School
Medical Office Specialist - Healthcare
Georgia Northwestern Technical College
Outstanding Academic Achievement Award - Highest GPA among all Dual-Enrollment Healthcare Students
This award demonstrates my commitment to academic excellence and my ability to master complex healthcare concepts under a dual-enrollment curriculum. Being ranked first among my peers highlights my strong work ethic, time management, and attention to detail - which are qualities I hope to bring to the case manager field.