Kylee Johnson
Lakewood Ranch,FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
USHAdvisors Writing Agent
USHA
04.2024 - Current
- Learn about healthcare plans sold by USHA and by competition.
- Followed up on customers' inquiries to assess satisfaction with provided plans.
- Processed clients needs by quickly and accurately assessing information in a timely manner.
- Assisted clients in navigating their chosen plans and directing them to the right place based on their needs.
- Delivered exceptional customer service by proactively addressing concerns and creating a positive experience throughout all interactions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of different carriers.
- Educated clients looking to buy on marketplaces of private plans if eligible and necessary.
- Generated leads for sales through cold calls and referrals.
- Used [Software] to prepare sales presentations containing customer information related to products and services offered by USHA.
- Utilized microsoft excel, caller software and leads mall.
- Obtained a 2-15 License in 9 states.
Retail Backroom Associate/ Merchandise Associate/ Sales Floor Associate
HomeGoods
07.2023 - 03.2024
- I processed merchandise, built furniture, handled backroom waste, placed boxes on the line from the truck and assisted employees in the backroom to make processing as efficient as possible
- I placed merchandise on the floor in a neat organized manner according to the companies standards
- While on the floor i assisted with the needs of our customers and presented the best face for the store
- After 2 months of being there i was offered promotion of coordinator.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
Camp Counselor
Odyssey Charter School
06.2022 - 08.2022
- I worked as a camp counselor for a summer and I assisted in managing events and coordinating field trips for the children
- I oversaw any issue that occurred during the day, having to do with the children or the parents
- I created schedules, cared for the children, and created engaging activities throughout the day for them.
Admissions Assistant
Nova Southeastern University
10.2019 - 12.2021
- While working as an office clerk I handled missing documents and notified potential students of what they were missing
- I portrayed a customer service role often by resolving any concerns or questions that had to do with admissions
- I also assisted admissions counselors with paperwork and any miscellaneous roles that needed to be filled.
Education
Associate of Science - Business Administration And Management
Nova Southeastern University
05.2024
Bachelor of Science - Business Administration And Management
Nova Southeastern University
Davie, FL05.2024
High School -
Odyssey Charter School
08.2019
Skills
- Computer/Technical Skills
- Teamwork
- Interpersonal
- Adaptability
- Problem Solving
- Self Motivated
- Creativity
- Customer service and care
- Problem-solving skills
- Positive Attitude
- Goal-oriented mindset
- Clear Communication
- Ensuring customer satisfaction
- Product Sales
- Sales closing
- Leads Prospecting
Certification
2-15 Life, Health and Variable Annuities License -
-Florida
-Ohio
-Iowa
-Wisconsin
-South Carolina
-Texas
-Maryland
-Virginia
-Tennessee
Timeline
USHAdvisors Writing Agent
USHA
04.2024 - Current
Retail Backroom Associate/ Merchandise Associate/ Sales Floor Associate
HomeGoods
07.2023 - 03.2024
Camp Counselor
Odyssey Charter School
06.2022 - 08.2022
Admissions Assistant
Nova Southeastern University
10.2019 - 12.2021
Associate of Science - Business Administration And Management
Nova Southeastern University
Bachelor of Science - Business Administration And Management
Nova Southeastern University
High School -
Odyssey Charter School
2-15 Life, Health and Variable Annuities License -
-Florida
-Ohio
-Iowa
-Wisconsin
-South Carolina
-Texas
-Maryland
-Virginia
-Tennessee
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