Kylee Johnson
Lakewood Ranch,FL
Summary
Writing agent with a proven track record at Signature Medicare Solutions, excelling in customer service and problem-solving. Adept at delivering impactful presentations and fostering strong client relationships. Technical proficiency in computer software with the main priority, ensuring client satisfaction and successful outcomes in current goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Writing Agent
Signature Medicare Solutions
Sarasota, FL
06.2024 - Current
- Delivered presentations to key decision-makers, and provided financial recommendations.
- Developed and maintained strong relationships with clients.
- Provided customer service to clients through phone and email communication, while following up regularly to ensure satisfaction and address any issues.
- Completed research to thoroughly understand client needs.
- Assisted customers with understanding Medicare benefits and enrollment processes.
- Learned the ins and outs of Medicare and Medicaid healthcare.
USHAdvisors Writing Agent
USHA
Sarasota, FL
04.2024 - 05.2025
- Learn about healthcare plans sold by USHA and by the competition.
- Followed up on customers' inquiries to assess satisfaction with the provided plans.
- Processed clients' needs by quickly and accurately assessing information.
- Assisted clients in navigating their chosen plans and directing them to the right place based on their needs.
- Delivered exceptional customer service by proactively addressing concerns and creating a positive experience throughout all interactions.
- Educated clients looking to buy on marketplaces of private plans if eligible and necessary.
- Used [Software] to prepare sales presentations containing customer information related to products and services offered by USHA.
- Utilized Microsoft Excel, caller software, and Leads Mall.
- Obtained a 2-15 license in multiple states.
Retail Backroom Associate/ Merchandise Associate/ Sales Floor Associate
HomeGoods
Palm Bay, FL
07.2023 - 03.2024
- I processed merchandise, built furniture, handled backroom waste, placed boxes on the line from the truck, and assisted employees in the backroom to make processing as efficient as possible.
- I placed merchandise on the floor in a neat, organized manner according to the company's standards.
- While on the floor, I assisted with the needs of our customers and presented the best face for the store.
- After two months of being there, I was offered a promotion to coordinator.
- Assisted with merchandise stocking and replenishment in the backroom and on the sales floor.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
Camp Counselor
Odyssey Charter School
06.2022 - 08.2022
- I worked as a camp counselor for a summer and I assisted in managing events and coordinating field trips for the children
- I oversaw any issue that occurred during the day, having to do with the children or the parents
- I created schedules, cared for the children, and created engaging activities throughout the day for them.
Admissions Assistant
Nova Southeastern University
10.2019 - 12.2021
- While working as an office clerk I handled missing documents and notified potential students of what they were missing
- I portrayed a customer service role often by resolving any concerns or questions that had to do with admissions
- I also assisted admissions counselors with paperwork and any miscellaneous roles that needed to be filled.
Education
Bachelor of Science - Business Administration And Management
Nova Southeastern University
Davie, FL05-2026
Associate of Science - Business Administration And Management
Nova Southeastern University
3300 S University Dr, Fort Lauderdale, FL 3332805.2024
High School Diploma -
Odyssey Charter School
1755 Eldron Blvd, Palm Bay, FL 3290808.2019
Skills
- Technical proficiency
- Collaboration and teamwork
- Interpersonal skills
- Adaptability and flexibility
- Problem solving
- Self-motivation
- Creativity and innovation
- Customer service excellence
- Goal-oriented approach
Certification
2-15 Life, Health and Variable Annuities License
Affiliations
- I enjoy reading books and writing stories of my own
- I have a personal hobby of home design and decorating.
- Cooking is a passion I enjoy. I have deemed myself an amateur chef.
- Mind teasers entertain me, and to relax, I puzzle often
Timeline
Writing Agent
Signature Medicare Solutions
06.2024 - Current
USHAdvisors Writing Agent
USHA
04.2024 - 05.2025
Retail Backroom Associate/ Merchandise Associate/ Sales Floor Associate
HomeGoods
07.2023 - 03.2024
Camp Counselor
Odyssey Charter School
06.2022 - 08.2022
Admissions Assistant
Nova Southeastern University
10.2019 - 12.2021
Bachelor of Science - Business Administration And Management
Nova Southeastern University
Associate of Science - Business Administration And Management
Nova Southeastern University
High School Diploma -
Odyssey Charter School
Similar Profiles
Addison BeverlyAddison Beverly
Business Development Manager at Aetna Medicare Solutions/CVS HealthBusiness Development Manager at Aetna Medicare Solutions/CVS Health
Alivia HutchinsAlivia Hutchins
Office Manager at Toni Buffington Medicare SolutionsOffice Manager at Toni Buffington Medicare Solutions
Lydia PatryLydia Patry
Administrative Assistant at Triangle Medicare SolutionsAdministrative Assistant at Triangle Medicare Solutions
Kennedy BurnetteKennedy Burnette
Nanny at Private FamiliesNanny at Private Families
Emily WaxmanEmily Waxman
Director of Marketing and Community Outreach at MedWell Health And Wellness CentersDirector of Marketing and Community Outreach at MedWell Health And Wellness Centers