Kylee Pierce
Grand Junction,CO
Summary
Results-driven Banquet Supervisor with expertise in team management, scheduling, and hygiene standards. Demonstrated ability to enhance customer satisfaction through effective training and problem resolution.
Overview
3
3
years of professional experience
Work History
Banquet Supervisor
Devil's Kitchen
Grand Junction, CO
05.2024 - Current
- Supervised banquet setup and breakdown for various events, ensuring timely execution of service.
- Trained staff on service protocols and event-specific requirements to enhance guest satisfaction.
- Coordinated with kitchen staff to ensure accurate food presentation and adherence to health standards.
- Managed inventory of banquet supplies, minimizing waste through efficient tracking and ordering processes.
- Assisted in developing event timelines, optimizing workflow for seamless operations during high-demand periods.
Call Center Representative
Oxi Fresh Carpet Cleaning
Lakewood, CO
11.2022 - 04.2024
- Managed high volume of inbound customer inquiries, ensuring timely responses and issue resolution.
- Resolved escalated customer complaints with professionalism, fostering positive relationships.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided product knowledge and service information to enhance customer experience.
Education
CDA - Dental Assisting
Grand Junction Dental Assist School
Grand Junction 04.2026
High School Diploma -
Dakota Ridge
Littleton, CO05.2023
Skills
- Scheduling and rostering
- Hygiene standards
- Team management
- Problem resolution
- Product knowledge
- Prioritization
Timeline
Banquet Supervisor
Devil's Kitchen
05.2024 - Current
Call Center Representative
Oxi Fresh Carpet Cleaning
11.2022 - 04.2024
CDA - Dental Assisting
Grand Junction Dental Assist School
High School Diploma -
Dakota Ridge