Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operational Support Technician
Federal Government
12.2022 - 05.2024
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Offered technical support and troubleshot issues to enhance office productivity.
Screened visitors and issued badges to maintain safety and security.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Maintained electronic filing systems and categorized documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Entered data into system and updated customer contacts with information to keep records current.
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
Maintained office supplies inventory by checking stock and ordering new supplies.
Facilitated communication between departments for improved collaboration and project success.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
Biologist Dicot/Weeds Team
Bayer Agri-Science [Randstad]
03.2022 - 12.2022
Enhanced research efficiency by implementing innovative laboratory techniques and protocols.
Conducted fieldwork for data collection, contributing to groundbreaking discoveries in ecosystem studies.
Monitored environmental conditions during field studies to ensure adherence to regulatory requirements and best practices.
Improved collaboration between team members by initiating regular meetings and fostering open communication among researchers.
Cultivated a safe working environment by adhering to best practices for laboratory safety procedures and consistently enforcing them among team members.
Landscape Designer
Hillermann Nursery & Florist
03.2020 - 03.2022
Evaluated existing landscapes and provided recommendations for improvements based on client needs and environmental considerations.
Balanced aesthetics with functionality by considering factors such as drainage systems, erosion control measures, maintenance requirements, safety concerns in all designs.
Communicated effectively with clients throughout the entire design process to ensure satisfaction with the final product.
Assisted in preparing cost estimates for proposals that accurately reflected the scope of work required.
Implemented native plant species into designs to promote biodiversity and support local ecosystems.
Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
Managed and coordinated installation of complex landscaping projects.
Rendered designs with manual and computer-aided methods.
Educated clients on proper care and maintenance of landscaping projects.
Participated in industry conferences and workshops to stay current on trends and best practices in landscape design.
Greenhouse Manager
Frisella Nursery
02.2020 - 03.2020
Enhanced plant growth by implementing effective greenhouse management strategies and techniques.
Ensured optimal growing conditions by maintaining proper temperature, humidity, light levels, and irrigation schedules.
Reduced pest infestations through regular inspection and implementation of integrated pest management practices.
Coordinated sales efforts with marketing teams to develop promotional materials that showcased unique offerings from the greenhouse operation.
Developed training programs for staff members, promoting a skilled workforce committed to best practices in horticulture.
Landscape Foreman
Frisella Nursery
02.2019 - 02.2020
Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
Collaborated with designers to create visually appealing landscapes while adhering to client specifications and budget constraints.
Improved customer retention rates with excellent communication skills and prompt response to inquiries or concerns.
Operated skid steers, wheel loaders, forklifts, and yard goats.
Operated landscaping equipment with focus on safety and machine longevity.
Research Intern
Corteva Agriscience
05.2018 - 08.2018
Completed research, compiled data, and assisted in timely reporting.
Collaborated with team members for successful completion of research projects on time and within budget.
Performed data entry tasks meticulously, maintaining high levels of accuracy throughout the entire dataset.
Mentored junior interns, fostering their growth and development as future researchers.
Assistant Drone Pilot in conducting safety measures thorough risk assessments and implementing appropriate mitigation strategies for drone flights.
Use Arc GIS programs to analyze data
Sales Associate/Landscaper
Frese Ornamental Nursery
09.2015 - 08.2017
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Generated new sales leads to achieve and exceed monthly sales goals.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Master of Business Administration in Data Science -
Henderson State University
Arkadelphia, AR
12.2024
Bachelor of Agriculture Science / Minor in Precision Agriculture [Cum Laude] -
Western Illinois University
Macomb, IL
12.2018
Skills
Customer Service
Organization
Research management
Collaborative Teamwork
Budgeting and Estimating
Troubleshooting abilities
Certification
107 Pilot License (In Progress)
Open Water Scuba Diving License, 2023
Class E Driver License, 2019
Commercial Applicators License [Category: Forestry Pest Control], 2017
Accomplishments
Beta Gamma Sigma International Business Honor Society
Cum Laude Honors
Tau Sigma Honor Society Member
National PAS 1st Place – Employment Interview Contest: Landscaping and Nursery
National Aggies Online 1st place Collegiate Team
Illinois PAS 1st Place – Employment Interview Contest: Landscaping and Nursery
American FFA Degree Recipient
References
Mr. Charles Willenborg, Former Federal Government Colleague, 1(217)-821-2889
Mrs. Julie Neiger, Former Federal Government Colleague, 1(314)-517-8963
Mrs. Ulissa Green, Former Bayer Colleague, 1(240)-565-3131
Mr. Rick Watson, Former Hillerman Nursery Colleague, 1(635)-369-1412
Timeline
Operational Support Technician
Federal Government
12.2022 - 05.2024
Biologist Dicot/Weeds Team
Bayer Agri-Science [Randstad]
03.2022 - 12.2022
Landscape Designer
Hillermann Nursery & Florist
03.2020 - 03.2022
Greenhouse Manager
Frisella Nursery
02.2020 - 03.2020
Landscape Foreman
Frisella Nursery
02.2019 - 02.2020
Research Intern
Corteva Agriscience
05.2018 - 08.2018
Sales Associate/Landscaper
Frese Ornamental Nursery
09.2015 - 08.2017
Master of Business Administration in Data Science -
Henderson State University
Bachelor of Agriculture Science / Minor in Precision Agriculture [Cum Laude] -