Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kylee Remillard

Eureka,MO

Summary

With a proven track record at Engagedly Inc., I excel in software configuration and stakeholder management, significantly enhancing client satisfaction and project success. My expertise in CRM implementation and leadership has driven impactful solutions, demonstrating a keen ability to exceed objectives within budget and time constraints.

Overview

4
4
years of professional experience

Work History

Senior Implementation Consultant

Engagedly Inc.
St Louis, Missouri
06.2023 - Current
  • Monitored performance metrics throughout the implementation process to ensure that objectives were met on time and within budget constraints.
  • Facilitated user acceptance testing of new solutions prior to launch.
  • Resolved conflicts between stakeholders during the course of an implementation project.
  • Trained staff and users to work with computer systems and programs.
  • Designed, developed, tested and implemented software applications for clients.
  • Provided guidance on best practices for implementing new systems.
  • Created detailed project plans outlining timelines and resources needed for successful implementations.

Software Implementation Consultant

Engagedly Inc.
St. Louis, Missouri
01.2021 - 06.2023
  • Boosted client satisfaction with customized solutions aligned with specific needs and industry trends.
  • Presented and demonstrated high-quality solutions to potential clients.
  • Directed multifaceted projects, aligning with client expectations and deadlines.
  • Cultivated trust and loyalty among established clients, enhancing upsell potential.
  • Optimized implementation success with proactive technical issue management.
  • Identified areas for improvement and collaborated with product teams to address concerns.
  • Utilized diverse software platforms including HubSpot, Arrows, Arcade and Sanatan for successful project execution.

Education

Master of Science - Industrial-Organizational Psychology

Missouri University of Science & Technology
Rolla, MO
05-2023

Graduate Certificate - Applied Workplace Psychology

Missouri University of Science & Technology
Rolla, MO
12-2022

Bachelor of Science - Psychology

Missouri University of Science & Technology
Rolla, MO
05-2021

Skills

  • Software configuration
  • Business process mapping
  • Technical leadership
  • Stakeholder management
  • CRM implementation
  • Project documentation
  • Change Management

References

References available upon request.

Timeline

Senior Implementation Consultant

Engagedly Inc.
06.2023 - Current

Software Implementation Consultant

Engagedly Inc.
01.2021 - 06.2023

Master of Science - Industrial-Organizational Psychology

Missouri University of Science & Technology

Graduate Certificate - Applied Workplace Psychology

Missouri University of Science & Technology

Bachelor of Science - Psychology

Missouri University of Science & Technology

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Kylee Remillard