Paul Yang
Port St. Lucie
Summary
Senior Implementation Consultant with 10+ years of experience in SaaS, fintech, and the restaurant tech industry. Specializing in client onboarding, API integrations, and CRM solutions. Skilled at bridging the gap between technical solutions and real-world client needs. Passionate about solving complex problems, optimizing processes, and collaborating cross-functionally to ensure project success. Expertise in delivering smooth, scalable implementations for long-term customer success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Implementation Consultant
Sora Partners, Inc
06.2020 - Current
- Lead enterprise-scale POS implementations, specializing in multi-location rollouts, data migration, and third-party integrations (Olo, DoorDash, Uber Eats, PMS systems).
- Lead a team of 4 consultants, partnering with large enterprise clients to resolve complex menu issues, manage enterprise menu platforms, and roll out new menus across up to 120 locations per client.
- Design technical solutions that align with client business goals, ensuring compliance with industry best practices and scalable growth.
- Collaborate with executives, IT teams, and cross-functional stakeholders to deliver seamless onboarding experiences.
- Provide hands-on technical support during go-lives, resolving hardware, networking, and configuration issues to ensure operational readiness.
- Deliver customized training programs that empower clients to maximize platform capabilities and achieve long-term success.
- Drive alignment between sales, implementation, and support teams, enabling consistent project outcomes and client satisfaction.
Implementation Consultant
Toast, Inc
06.2015 - 04.2020
- Promoted from Senior Implementation Engineer to Implementation Consultant, reflecting expanded responsibility for enterprise-scale rollouts and client success.
- Ensured adherence to best practices during POS system installations, documenting deviations from design standards for leadership insights.
- Applied technical knowledge across Toast POS, Toast Payroll, and XtraChef, integrating with third-party platforms (Uber Eats, DoorDash,Grubhub, Olo, PMS systems etc).
- Partnered with client IT and networking teams to implement POS solutions in complex, multi-location environments.
- Delivered personalized system training and onboarding, driving adoption and long-term customer success.
- Supported on-site and remote hardware rollouts, ensuring operational readiness across diverse client types.
- Collaborated cross-functionally with Sales, Onboarding, and Support to deliver seamless go-lives.
Education
Bachelor's Degree - Computer Engineering
Florida International University
12.2013
Skills
- Data migration
- Technical leadership
- Software configuration
- Stakeholder management
- Solution design
Certification
- Oracle Cloud Infrastructure 2024 Certified AI Foundations Associate 01/2025
- CompTIA Network+ Certification, 05/01/2014
- Foundational Networking Certification, Toast, Inc, 06/05/2025
- Foundational Hardware Certification, Toast, Inc, 06/05/2025
- Foundational Payments Certification, Toast, Inc, 06/05/2025
- Foundational Guest Certification, Toast, Inc, 06/05/2025
- Foundational Reporting/Analytics Certification, Toast, Inc, 06/05/2025
- Foundational Menu Certification, Toast, Inc, 06/05/2025
- Foundational POS Certification, Toast, Inc, 06/05/2025
Languages
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Senior Implementation Consultant
Sora Partners, Inc
06.2020 - Current
Implementation Consultant
Toast, Inc
06.2015 - 04.2020
Bachelor's Degree - Computer Engineering
Florida International University
Similar Profiles
Paul YangPaul Yang
Senior Implementation Consultant at Sora Partners, IncSenior Implementation Consultant at Sora Partners, Inc
Paul YangPaul Yang
Senior Implementation Consultant at Sora Partners, IncSenior Implementation Consultant at Sora Partners, Inc
Paul YangPaul Yang
Senior Implementation Consultant at Sora Partners, IncSenior Implementation Consultant at Sora Partners, Inc
Nate IveyNate Ivey
Operations Manager at Dehn, IncOperations Manager at Dehn, Inc
Andrea PuentesAndrea Puentes
Sales Associate at BuckleSales Associate at Buckle