Kylee Schmidt
Haslett,MI
Summary
Service-oriented Guest Service Representative with a strong background in hospitality and customer service. With proven skills in problem-solving, effective communication, and conflict resolution, consistently ensure guest satisfaction and loyalty. Positively impacted previous workplaces by elevating guest experiences, maintaining high standards of cleanliness and organization, and effectively managing front desk operations.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
Okemos, Michigan
06.2022 - 03.2024
- Promoted loyalty programs to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Strengthened customer retention by offering discount options.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Properly stored all leftover food items after each shift.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Assisted in the preparation of food items according to recipes and instructions.
- Packaged and bagged cooked food and prepared items.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Organized take-out orders for customers who requested them.
Education
High School Diploma -
Haslett High School
Haslett, MI06-2024
Bachelor of Science - Statistics
Michigan State University
East Lansing, MISkills
- Complaint resolution
- Sales closing
- Conflict mediation
- High-energy attitude
- Customer education
- Positive and professional
- Problem-solving
- Strong teamwork
- Work station sanitation
- Quick learner
- Working quickly
- Verbal and written communication
- Basic mathematics
- Productivity and efficiency
- Positive attitude
- Food and safety standards
Timeline
Guest Service Representative
Nothing Bundt Cakes
06.2022 - 03.2024
High School Diploma -
Haslett High School
Bachelor of Science - Statistics
Michigan State University