Kylee Sinor
Angleton,TX
Summary
Energetic and reliable front desk manager with 3 years of experience leading team schedules, driving monthly sales targets, and handling complex account billing. Fast learner with exceptional multitasking skills who works well in a fast paced environment, seamlessly balancing front facing client needs with back of house organization to ensure smooth daily operations.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Evolution fitness
Lake Jackson, Texas
05.2023 - Current
- Managed front desk operations and supervise daily staff activities.
- Drive facility revenue as an active sales team member, consistently meeting and exceeding monthly membership sales quotas and performance targets.
- Orchestrate monthly shift scheduling for part time front desk attendants, optimizing labor hours to ensure facility coverage and operational continuity.
- Trained new front desk employees on procedures and customer interaction techniques to enhance service quality.
- Manage member accounts by accurately processing all billing adjustments, refunds, membership cancellations and account freeze requests.
- Liaise directly with internal billing specialists and third-party collection agencies via email to resolve delinquent accounts and complex financial discrepancies.
- Managed facility inventory by auditing stock levels and coordinating purchasing to maintain essential operational supplies.
House cleaning
House Cleaning
Lake Jackson, Tx
01.2023 - 10.2023
- Maintained high standards of cleanliness and hygiene in client homes.
- Communicated with clients to understand cleaning preferences and requirements.
- Managed time effectively to complete tasks within scheduled hours.
- Inspected completed work to ensure quality standards were met consistently.
Education
Christian Life Academy
Bay City, TXSkills
- Front desk management
- Member account management
- Revenue generation
- Sales strategy
- Shift scheduling
- Staff training
- Staff supervision
- Inventory management
- Effective communication
- Team leadership
- Conflict resolution
- Telephone and email etiquette
Timeline
Front Desk Manager
Evolution fitness
05.2023 - Current
House cleaning
House Cleaning
01.2023 - 10.2023
Christian Life Academy