Kylee Warnasch
Lufkin,TX
Summary
Organized and goal-oriented professional eager to embrace new challenges and drive productivity in diverse environments. Possesses a strong foundation in customer interactions and service solutions, complemented by exceptional skills in conflict resolution, communication, and problem-solving, ensuring high levels of customer satisfaction and loyalty. Known for quickly building rapport with clients while remaining adaptable and coachable, consistently focused on achieving results through efficient and empathetic service. Actively seeking entry-level opportunities to further develop skills while contributing to organizational growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AdaptHealth
08.2024 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume calls, ensuring prompt and accurate responses.
- Trained new staff on customer service protocols and best practices.
- Implemented process improvements that streamlined service delivery.
- Processed insurance claims with accuracy, ensuring compliance with regulatory standards.
- Reviewed and verified policy documentation to maintain data integrity and prevent discrepancies.
Nanny/Personal Assistant
Independent Contractor
09.2018 - Current
- Monitored children's behavior to better implement activities that support their emotional and mental development.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Planned, facilitated and led children in engaging, age-appropriate activities to encourage gross and fine motor skills development.
- Promoted healthy diet and nutrition to optimize growth and development through nutritious, whole-food meal planning.
- Safely transported children to and from activities and events.
Childcare Provider/Bible Teacher
Harmony Hill Baptist Church
07.2018 - 01.2021
- Organized and planned age-appropriate reading, crafts and music lessons for Kindergarten through fifth grade students.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Managed multiple personality types and levels of biblical knowledge while enabling learning and social development.
- Adapted curriculum for students with intellectual disabilities and challenging behavior.
Education
Bachelor of Science - Human Development And Family Studies
Stephen F. Austin State University
12.2024
Skills
- Independent learner
- Time management coordination
- Strong focus on accuracy
- Dependable team member
Timeline
Customer Service Representative
AdaptHealth
08.2024 - Current
Nanny/Personal Assistant
Independent Contractor
09.2018 - Current
Childcare Provider/Bible Teacher
Harmony Hill Baptist Church
07.2018 - 01.2021
Bachelor of Science - Human Development And Family Studies
Stephen F. Austin State University
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