Kylee Wilmarth

Managing the 211 connections center, I provide leadership during organizational changes and crises, assess team skills to optimize task assignments, and ensure compliance with industry regulations and company policies. I guide process improvements and maintain high procedure quality, train personnel, and improve quality assurance policies. I monitor production activities for quality conformance, adapted teaching methods to individual needs, and managed multiple projects under tight deadlines. My role involves training new hires, improving departmental efficiency, and implementing strategies to boost customer satisfaction. I conduct performance reviews, coordinate staff schedules, manage quality assurance, provide conflict resolution, make departmental decisions, and review call center statistics. I facilitate inter-departmental communication, provide coaching and mentoring, participated in hiring, and resolve customer complaints. Additionally, I perform root cause analyses to enhance operations and coach team members to improve customer satisfaction.

Working as a Registered Behavior Therapist, I had moved up to lead therapist, helping with managing the team of therapists, trained new hires, and oversaw client management. I monitored client progress using data collection systems, analyzed treatment effectiveness, and adjusted plans as needed. I facilitated parent training on effective home teaching techniques and fostered positive relationships. I assisted clients with daily living skills, conducted functional assessments, and helped develop individualized treatment plans. I provided crisis prevention services, instructed caregivers on intervention strategies, and coordinated care among providers. I developed tailored activities and educational materials, maintained accurate records, and participated in team meetings for case discussions. I taught communication skills using various methods and implemented evidence-based interventions, such as ABA and social skills training. I trained staff in behavioral strategies, communicated progress with families, and provided services across home, clinic, school, and community settings. I created visual supports, collaborated with multidisciplinary teams, conducted psychological evaluations, and maintained confidentiality. I stayed updated through workshops/education, developed new skills in clients, and collaborated with behavior analysts for treatment planning and maintenance. I tracked behaviors, designed interventions, directed therapy drills, interviewed clients, and responded to severe mental health issues.

I ensured safety protocols were strictly followed during therapy sessions and assisted in creating home programs for consistent skill application across settings. I collaborated with parents, teachers, and professionals to implement interventions effectively, provided necessary prompts and guidance, and observed student behavior to assess progress. I conducted Functional Behavior Assessments to identify and address target behaviors, developed and implemented behavior intervention plans using Applied Behavioral Analysis principles, and instructed staff on effective behavioral strategies. I participated in team meetings, maintained accurate session records, provided direct instruction to children with autism, and facilitated social skills groups. Additionally, I tracked student progress, monitored patient well-being, reported changes, and led individual and group therapy sessions. I trained new employees on protocols, accompanied patients to appointments, and used approved techniques for managing violent or suicidal behavior. I developed strategies to promote safety and wellness and built supportive relationships with patients to improve overall health and reduce self-harm.