BLANCA MORALES
Reading,PA
Summary
Dynamic bilingual (English/Spanish) professional with expertise in customer service, interpretation, emergency response, and administrative support. Proven ability to manage high-pressure situations with efficiency and professionalism. Strong problem-solving skills, training experience, and proficiency in safety compliance and database management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
211 LA Agent
Frontline Group Call Center
09.2024 - Current
- Managed high volumes of inbound calls, emails, and chats for 211 LA.
- Followed structured processes and protocols to handle inquiries effectively.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all english and spanish interactions.
Spanish-English Interpreter
Language Line Solutions
01.2024 - 07.2024
- Delivered professional phone interpretation for over 70 calls daily services across multiple industries.
- Ensured precise and confidential translations adhering to ethical standards
- Provided professional translation services for various written materials, ensuring accuracy and consistency throughout the documents.
Safety & Emergency Response Specialist
Barrick JV Pueblo Viejo
01.2011 - 08.2021
- Investigated safety and health related incidents, developing action plans for prevention.
- Support recruiting process and safety induction for new employees.
- Conduct training assessments to verify competency
- Managed OSHA compliance, PPE programs, and safety supply logistics.
- Improved community safety through proactive identification of potential hazards and development of mitigation strategies including safety community training .
Education
Bachelor's - Industrial Psychology
Adult Open University (UAPA)
Santiago, Dominican Republic01.2020
Diploma - Occupational Risk Management
Catholic University of Santo Domingo
Santo Domingo, Dominican Republic01.2014
Skills
- Bilingual Communication (English & Spanish)
- Customer Service & Case Management
- Emergency Operations & Preparedness
- Recruiting, Training & Development
- Sales & Technical Support
- Medical Terminology & HIPAA Compliance
- Database & Time Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Oracle & Alconia Systems
- Customer service and care
- Positive attitude
- Problem-solving skills
Certification
- Microsoft Package Management
- Internal Audit ISO 45001
- First Medical Emergency Responder
- NFPA 1081 Industrial Fire Combat
- Basic Life Support & First Responder Training
- Firefighter & Fire Instructor Certifications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
211 LA Agent
Frontline Group Call Center
09.2024 - Current
Spanish-English Interpreter
Language Line Solutions
01.2024 - 07.2024
Safety & Emergency Response Specialist
Barrick JV Pueblo Viejo
01.2011 - 08.2021
- Microsoft Package Management
- Internal Audit ISO 45001
- First Medical Emergency Responder
- NFPA 1081 Industrial Fire Combat
- Basic Life Support & First Responder Training
- Firefighter & Fire Instructor Certifications
Bachelor's - Industrial Psychology
Adult Open University (UAPA)
Diploma - Occupational Risk Management
Catholic University of Santo Domingo
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