Alyssa Melchor
New Iberia,LA
Summary
CPC-A certified professional with foundational knowledge of ICD-10-CM, CPT, HCPCS Level II, medical terminology, and healthcare coding guidelines. Five years of insurance and office management experience with a strong background in insurance verification, payment processing, documentation, data entry, and maintaining accurate electronic records. Detail-oriented and highly adaptable professional seeking to apply coding knowledge and transferable insurance experience in a hospital medicine coding role.
Overview
1
1
Certification
11
11
years of professional experience
Work History
STORE MANAGER /AUTO INSURANCE AGENT
Freeway Insurance
New Iberia, LA
08.2021 - Current
- Manage daily operations of high volume office while supervising and supporting a team of insurance professionals.
- Verify customer demographics, insurance information, and documentation while maintaining accurate electronic records.
- Process customer payments, explain insurance benefits and coverage, and maintain account accuracy.
- Schedule follow-up appointments with prospective clients and coordinate employee work schedules to support efficient office operations.
- Resolved complex customer concerns through research and problem solving, enhancing customer satisfaction and loyalty.
- Maintain compliance with company policies, state regulations, confidentiality standards, and documentation requirements.
- Utilize multiple software systems simultaneously, including Atlas, Cisco, Microsoft 365, Tableau, Zycus, and insurance carrier portals to manage customer accounts and daily operations.
- Train and mentor new employees on company procedures, customer service standards, documentation practices, and office workflows.
- Monitor office performance metrics and implement strategies to improve productivity, operational efficiency, and customer satisfaction.
BENCH CHEMIST
M.A. Patout & Sons
Jeanerette, LA
09.2020 - 03.2021
- Conducted laboratory testing with strict adherence to quality control standards, ensuring accurate documentation of results.
- Evaluated and verified data for accuracy and consistency to ensure compliance with quality standards.
- Organized laboratory records to enhance support for quality assurance initiatives.
STORE TRAINER/FRONT-END MANAGER/CASHIER
Super 1 Foods
New Iberia, LA
10.2015 - 09.2020
- Trained and mentored new employees on company procedures, customer service standards, and operational processes.
- Ensured compliance with company policies and upheld high customer service standards.
- Streamlined daily operations and managed scheduling to enhance team efficiency.
Education
HIGH SCHOOL DIPLOMA -
New Iberia Senior High School
New IberiaSkills
- Insurance Verification
- Customer Service
- Medical Terminology
- CPT
- ICD-10-CM
- HCPCS Level II
- HIPAA Awareness
- Appointment Scheduling
- Payment Processing
- Microsoft Office
- Data Entry
- Time Management
- Team management
- Bilingual communication (English & Spanish)
Certification
- Certified Professional Coder Apprentice (CPC-A), AAPC
- Personal Lines Producer License, Louisiana Department of Insurance, Active
- Dental Assistant Certificate, Southwest Dental Academy, LLC
Timeline
STORE MANAGER /AUTO INSURANCE AGENT
Freeway Insurance
08.2021 - Current
BENCH CHEMIST
M.A. Patout & Sons
09.2020 - 03.2021
STORE TRAINER/FRONT-END MANAGER/CASHIER
Super 1 Foods
10.2015 - 09.2020
HIGH SCHOOL DIPLOMA -
New Iberia Senior High School