Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
ManagerLeadWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: East Hartford, CTWest Hartford, CT
Open to relocation: Yes
Open To Work
KYLE GRIFFITH
East Hartford
Work Preference
Summary
Seasoned Retail Manager with 8 years of leadership experience. Specializes in driving operational performance and developing diverse talent pipelines. Utilizes data-driven strategies to elevate performance and enhance customer experience through effective workflow management.
Overview
9
9
years of professional experience
8
8
Years of management experience
Work History
Manager
APPLE RETAIL
South Windsor
03.2022 - 04.2026
- Orchestrated a successful execution of the 2024 and 2025 New Product Introduction launches, ensuring seamless operational integration and customer engagement.
- Spearheaded a strategic turnaround by analyzing key performance indicators to identify a targeted coaching strategy, resulting in a 23-spot jump in the Company Ranking Report and placing the Business AOR 6th in a 30-store market.
- Exceeded Business Account Bookings by 52% in Q1 FY26, & 15% in Q2 FY26 achieving a total relationship value increase of $158,824.
- Managed high-traffic sales and technical support, assessing customer experiences to provide real-time coaching to team members.
- Directed store activities, including overnights and shift coverage adjustments, to meet fluctuating demand.
- Developed team members for career advancement, promoting entry level roles to Technical & Management Professionals
- Conducted development conversations, annual reviews, and coaching sessions to align team performance with Apple's cadence.
- Actively modeled inclusive leadership behaviors to build and retain a diverse, high-performing team.
Lead
Apple Inc.
West Hartford
10.2019 - 03.2022
- Drove customer engagement initiatives to enhance customer journey
- Facilitated daily meetings to motivate team and enhance collaboration
- Assessed store reporting and customer feedback to inform team adjustments, celebrate successes, and identify improvement opportunities
- Navigate team through store changes and company evolution
Sales Specialist
Apple Inc.
West Hartford
10.2018 - 10.2019
- Contributed to store sales growth by actively engaging customers and promoting products
- Engaged customers to understand their needs and demonstrate product features to provide tailored solutions.
- Delivered customized solutions that met customer needs using expertise in Apple technology, products, and services.
Pharmacy Technician Supervisor
CVS Pharmacy
Bloomfield, Connecticut
12.2016 - 10.2018
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collaboration with pharmacists to ensure customers receive quality care and meet all health and safety standards
Education
High School Diploma -
East Hartford High School
East Hartford, CT05-2016
Some College (No Degree) - Developmental Psychology
University of Hartford
West Hartford, CTSkills
- Operational Leadership: Strategic Insight, Cross-Functional Teamwork, Performance Metrics & Data Analysis
- Talent Management: Recruiting & Interviewing, Staff Training & Development, Performance Coaching & Mentoring
- Analytical Expertise: Analytical Reasoning, Data Visualization, Strategic Planning
- Communication: Interpersonal Communication, Stakeholder Engagement, Values Differences
Accomplishments
Ovation Award: Best Customer Score, Genius Bar Q2 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
APPLE RETAIL
03.2022 - 04.2026
Lead
Apple Inc.
10.2019 - 03.2022
Sales Specialist
Apple Inc.
10.2018 - 10.2019
Pharmacy Technician Supervisor
CVS Pharmacy
12.2016 - 10.2018
High School Diploma -
East Hartford High School
Some College (No Degree) - Developmental Psychology
University of Hartford
Technical Skills And Certifications
- Software Proficiency: Expert-level use of Numbers, Pages, Keynote, and Microsoft Word.
- Analytical Techniques: Fluent in Retail-Specific Analytical Techniques and Key Performance Indicators.
- Core Training: Completed Apple Retail Leadership Onboarding in Foundations, Operating an Apple Store, and Store Experience.