Kyleigh Adams
Summary
Dedicated Customer Service Representative with a strong background in fostering client relationships and enhancing customer satisfaction. Proven track record of teamwork and collaboration, contributing to business growth and success. Results-oriented with a focus on cultivating partnerships and delivering impactful service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dunkin Donuts
Elkhorn
02.2026 - Current
- Oversaw daily operations, scheduling shifts and assigning duties to optimize workflow.
- Managed inventory, ensuring timely ordering of supplies and accurate stock tracking.
- Delegated work to staff, setting priorities and goals.
- Assisted team members during peak hours to sustain high service efficiency.
- Resolved customer complaints promptly to enhance overall guest experience.
- Implemented quality control measures to uphold company standards.
- Ensured cleanliness and organization of the store environment for customer satisfaction.
- Maintained up-to-date knowledge of company products and services.
Crew Member
Dunkin Donuts
Evans Mills
03.2025 - 02.2026
- Engaged with customers to provide excellent service and address inquiries.
- Operated cash register and handled customer transactions efficiently.
- Trained new crew members on operational procedures to enhance team readiness.
- Prepared and served beverages following company standards and recipes.
- Restocked supplies and inventory to maintain product availability throughout shifts.
- Engaged with customers to deliver exceptional service and resolve inquiries promptly.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Restocked supplies and inventory to ensure product availability during shifts.
- Assisted in training new crew members on operational procedures.
Housekeeper/ Office Worker
Pine Lake Rv Resort & Cottages
Sturbridge
08.2023 - 11.2023
- Inspected rooms and amenities for cleanliness and readiness before guest arrivals.
- Facilitated customer reservations and inquiries via phone and email to enhance guest experience.
- Changed bed linens and towels, tidied up rooms.
- Assisted customers with reservations and inquiries via phone and email.
- Prepared and processed documentation for guest check-ins and check-outs.
- Delivered prompt and courteous customer service by addressing guest inquiries and requests.
- Interacted pleasantly with clients and guests when performing daily duties.
- Collaborated with maintenance staff to report issues requiring immediate attention.
- Informed guests about hotel services to assist with their needs and enhance their stay.
Crew Member
Wendy's
Evans Mills
06.2021 - 07.2023
- Prepared and served beverages according to company standards, ensuring customer satisfaction.
- Operated cash register and handled customer transactions efficiently.
- Operated cash register and managed customer transactions accurately to enhance service efficiency.
- Prepared and served beverages following company standards and recipes.
- Engaged with customers to deliver exceptional service and resolve inquiries promptly.
- Maintained cleanliness and organization of work area to ensure safety.
- Collaborated with team members to manage high-volume service periods effectively.
- Followed food safety guidelines to ensure quality in all prepared items.
Education
High School Diploma -
Carthage Senior High School
Carthage, NYSkills
- Retail Management
- Customer Service
- Shift Management
- Stock Control
- Team supervision
- Time Management
- Multitasking and organization
- Employee scheduling
- Phone Communication
- Effective communication
- Verbal and written communication
- Communication Skills
- Problem solving
- Leadership
Languages
English
Timeline
Assistant Manager
Dunkin Donuts
02.2026 - Current
Crew Member
Dunkin Donuts
03.2025 - 02.2026
Housekeeper/ Office Worker
Pine Lake Rv Resort & Cottages
08.2023 - 11.2023
Crew Member
Wendy's
06.2021 - 07.2023
High School Diploma -
Carthage Senior High School