Kyleigh Dionne
T mobile
Marysville,WA
3
years of professional experience
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving. Delivers exceptional service that enhances customer satisfaction and loyalty. Collaborates effectively within teams and adapts to evolving needs, driving results through efficient service and a proactive approach to achieving organizational goals.
Work History
Sales associates (RSR)
1 Year 5 Months- Assessed customer needs to deliver personalized wireless solutions, recommending optimal plans, devices, and accessories.
- Delivered personalized wireless solutions by assessing customer needs and recommending plans, devices, and accessories
- Resolved billing issues, technical concerns, and account questions to provide exceptional customer service and enhance customer satisfaction.
- Provided exceptional customer service by resolving billing issues, technical concerns, and account questions
Customer Service Representative (CSR)
4 Months- Provided prompt, friendly service to 50+ customers daily in a fast-paced HVAC environment
- Resolved customer concerns efficiently while maintaining a professional, positive attitude
- Resolved customer concerns efficiently, ensuring satisfaction and fostering positive relationships
- Created and managed work orders, service tickets, and invoices to streamline service processes
- Created and managed work orders, service tickets, and invoices
- Maintained comprehensive knowledge of HVAC systems, services, and company policies to assist customers effectively
- Maintained working knowledge of HVAC systems, services, and company policies
Full-Time Nanny
4 Months- Provided full-time supervision and age-appropriate care for children
- Ensured safety and nurtured development in a structured environment
- Coordinated daily routines, nutritious meals, and engaging enrichment activities
- Supported emotional development through conflict resolution and behavior guidance
- Communicated clearly and professionally with parents regarding schedules and milestones
- Responded calmly to emergencies and handled basic first aid.
Key Holder
3 Months- Oversaw store operations during management absence, ensuring seamless daily functions
- Managed store operations in the absence of management, ensuring smooth daily operations
- Processed transactions, handled returns/exchanges, and balanced cash drawers accurately
- Supported visual merchandising efforts by arranging product displays, restocking, and floor organization
- Fostered a positive team environment through collaboration and communication and supported sales goals
Sales Associate
1 Year 5 Months- Delivered high-quality customer service, fostering repeat business and customer loyalty
- Guided customers with product knowledge and styling recommendations, enhancing their shopping experience
- Resolved customer issues professionally to ensure satisfaction
- Helped train new associates on company policies and sales techniques
- Addressed customer issues promptly, ensuring satisfaction and positive feedback
Education
High School Diploma
Skills
Customer service & client relations
Cash handling & payment processing
Scheduling & dispatch coordination
Conflict resolution
Sales techniques
Active listening
Conflict resolution & problem-solving
Point of sale management
Sales order management
Timeline
Customer Service Representative (CSR)
CM Heating & Cooling
10.2025 - 02.2026Read More
Full-Time Nanny
Private Family
06.2025 - 10.2025Read More
Sales associates (RSR)
T mobile
03.2025 - CurrentRead More
Key Holder
Francesca’s
12.2024 - 03.2025Read More
Sales Associate
Hollister Co.
10.2023 - 03.2025Read More
Arlington High School
High School Diploma
Read More