Kyleigh Penzien
Ortonville,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Currently enrolled in prerequisite courses for nursing and looking forward to expanding knowledge on healthcare.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Acting Lead
Frosty Boy
Oxford, MI
05.2022 - Current
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Crew Member / Trainer
Tim Horton's
Holly, MI
07.2021 - 12.2021
- Made and served coffee, tea and fountain drinks.
- Prepared food items according to customer specifications.
- Maintained cleanliness of restaurant including tables, floors, counters and restrooms.
- Assisted in closing procedures such as counting money, restocking supplies, cleaning equipment and organizing storeroom inventory.
Crew Member
McDonald's
Ortonville, MI
11.2020 - 05.2021
- Checked quality of ingredients before starting work to ensure freshness of products used in meal preparation.
- Monitored food distribution to ensure that meals were delivered on time and at proper temperatures.
- Communicated effectively with co-workers regarding tasks assigned during shift.
- Assisted in training new employees on kitchen operations and safety protocols.
Education
High School Diploma -
Brandon High School
Ortonville, MI05-2022
Associate of Science - Nursing
Oakland Community College
Bloomfield Hills, MISkills
- Certified in Basic Life Support (BLS)
- Delivers exceptional customer service
- Leadership skills
- Problem-Solving
- Organizational Skills
- Positive Attitude
- Interpersonal Skills
Certification
- Basic Life Support (Issued Nov. 2, 2023)
Languages
Spanish
Limited
Accomplishments
- Graduated Cum Laude status
Timeline
Acting Lead
Frosty Boy
05.2022 - Current
Crew Member / Trainer
Tim Horton's
07.2021 - 12.2021
Crew Member
McDonald's
11.2020 - 05.2021
High School Diploma -
Brandon High School
Associate of Science - Nursing
Oakland Community College
- Basic Life Support (Issued Nov. 2, 2023)
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