Kyleigh Petty
Camby,IN
Summary
Dedicated professional with strong customer service skills and expertise in office administration. Proven ability to streamline processes, manage appointments, and foster client relationships to enhance satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Secretary
Spiffy Cleaning
Indianapolis, IN
05.2020 - 10.2023
- Coordinated communication between clients and cleaning staff, fostering strong relationships and service satisfaction.
- Streamlined office procedures, improving overall workflow and task management efficiency.
- Assisted in inventory management of cleaning supplies, ensuring availability for operational needs.
- Led weekly team meetings to discuss goals, address challenges, and enhance team collaboration efforts.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelors Not Completed - Cosmetology
PJs School of Beauty
Indianapolis, INHigh School Diploma -
Options Indiana
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Schedule management
- Multi-line phone systems
- Supply ordering
- Spreadsheet management
- Appointment coordination
- HIPAA guideline compliance
Timeline
Secretary
Spiffy Cleaning
05.2020 - 10.2023
Bachelors Not Completed - Cosmetology
PJs School of Beauty
High School Diploma -
Options Indiana