Kylen Polhans-Vice
Monmouth
Summary
Experienced leader with over 4 years of experience in management and leadership in different fields of work. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently improving upon personal goals at work and in the home environment. Always willing to take on new tasks regardless of the level of difficulty. Proficient in meeting and exceeding sales or production goals. Equipped with proven skills in building and leading successful sales teams.
Overview
8
8
years of professional experience
Work History
Sales Leader
Next Generation Wireless (US Cellular Agent)
12.2023 - Current
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Developed strong client relationships for sustained business growth and customer satisfaction.
- Led a high-performing sales team, providing motivation and guidance to exceed targets consistently.
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Expanded market share by identifying potential customers and developing tailored solutions to meet their needs.
Retail Wireless Consultant (Business Expert)
US Cellular
01.2021 - 10.2023
- Managed inventory by monitoring product stock, receiving orders and restocking shelves.
- Researched customer database to determine current plan and offer service options.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Assistant Store Manager
Slumberland Furniture
08.2019 - 11.2020
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Met or exceeded monthly sales goals as team leader by up to 35%.
- Trained and managed associates in customer service and sales techniques.
Regional Sales Associate
Slumberland Furniture
11.2017 - 08.2019
- Perform product presentations, demonstrating a top-down selling strategy
- Tracked stock using company inventory management software
- Implemented up-selling strategies, recommending accessories and complementary purchases
- Organized furniture and other products to maintain store visual appeal, engage customers and promote specific merchandise
- Processed product returns and assisted customers with other selections
- Prepared cash deposits with zero discrepancies
- Prepared merchandise for sales floor by pricing or tagging
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal goals
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Senior Food Service Supervisor
Aramark
08.2016 - 10.2017
- Kept guest and work areas clean, organized and sanitized per established standards
- Maintained health and food safety standards at all stages, from storage through delivery
- Monitored food quality and service levels to maximize kitchen and dining area performance
- Established and managed team schedules and shift assignments
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Monitored food preparation, production and plating for quality control
- Directed activities of team of skilled kitchen workers preparing and serving meals
Education
High School Diploma - undefined
Monmouth-Roseville High School
Monmouth, Illinois2011
Skills
- Quality Assurance
- Sales
- Shipping
- Staff management
- Customer Service
- Order fulfillment
- Scheduling
- Resolving discrepancies
- Event coordination
- Inspection reviews
- Skill development
- Employee training
Timeline
Sales Leader
Next Generation Wireless (US Cellular Agent)
12.2023 - Current
Retail Wireless Consultant (Business Expert)
US Cellular
01.2021 - 10.2023
Assistant Store Manager
Slumberland Furniture
08.2019 - 11.2020
Regional Sales Associate
Slumberland Furniture
11.2017 - 08.2019
Senior Food Service Supervisor
Aramark
08.2016 - 10.2017
High School Diploma - undefined
Monmouth-Roseville High School
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