SHAMEKIA WRIGHT
Jackson,Mississippi
Summary
Detail-oriented and highly organized professional with experience in customer service management, medical billing, sales leadership, data management, and administrative operations. Strong ability to handle confidential information, maintain accurate records, review data for discrepancies, and meet deadlines in fast-paced environments. Strong computer and office technology skills with the ability to learn new systems quickly. Seeking a Payroll Analyst position where strong analytical, organizational, and administrative skills can support accurate and timely payroll processing.
Overview
6
6
years of professional experience
Work History
Sales Leader
Douglas Express Delivery
12.2023 - 07.2026
- Managed daily administrative and sales-related operations while maintaining accurate customer and business records.
- Reviewed and entered information accurately into company systems and monitored transactions and documentation.
- Assisted with resolving discrepancies and addressing customer and employee concerns.
- Maintained organized records and documentation in a fast-paced work environment.
- Used computer systems and office software to manage information and complete daily responsibilities.
- Communicated professionally with customers, employees, and management while meeting deadlines.
Call Center / Customer Service Manager
CF Industries
04.2021 - 07.2023
- Managed customer service operations and maintained accurate customer account information.
- Reviewed records and transactions to identify and resolve discrepancies.
- Entered, updated, and verified data using computerized systems.
- Prepared and maintained documentation and reports.
- Handled confidential customer information professionally and responsibly.
- Supervised daily activities and helped ensure team productivity and accuracy.
- Trained and supported employees on procedures, systems, and customer service standards.
Medical Billing Management
Mississippi Behavioral Health Services
02.2020 - 06.2023
- Managed medical billing information and maintained accurate financial and patient records.
- Reviewed billing information for accuracy and completeness and identified discrepancies.
- Entered and maintained confidential information in computerized systems.
- Monitored documentation and records to support accurate billing and account management.
- Worked with detailed financial information while maintaining a high level of accuracy.
- Maintained organized records and documentation according to company procedures.
Education
High School Diploma - undefined
Thomastown Attendance Center
01.2009
Skills
- Payroll Data Entry & Verification
- Data Analysis & Reconciliation
- Billing & Financial Records
- Customer Service
- Administrative Support
- Payroll Processing Support
- Employee Record Management
- Data Accuracy & Quality Control
- Problem Solving
- Team Leadership
- Timekeeping & Attendance Records
- Confidential Information Handling
- Microsoft Office & Excel
- Reporting & Documentation
- Deadline Management
- Microsoft Office Suite
- Microsoft Excel
- Word Processing
- Spreadsheets
- Data Entry
- Electronic Record Management
- Computerized Database Systems
- Email & Internet Applications
- Office Equipment
- Fast Learner of New Software and Systems
- Accuracy: Strong attention to detail when entering, reviewing, and maintaining information
- Confidentiality: Experienced handling sensitive customer, medical, and business information
- Organization: Able to manage multiple records, tasks, deadlines, and priorities
- Analytical Thinking: Comfortable reviewing information, identifying discrepancies, and finding solutions
- Technology: Highly proficient with computers and comfortable learning new payroll, HR, billing, and database systems
Personal Information
Title: PAYROLL ANALYST | PAYROLL SPECIALIST | ADMINISTRATIVE PROFESSIONAL
Timeline
Sales Leader
Douglas Express Delivery
12.2023 - 07.2026
Call Center / Customer Service Manager
CF Industries
04.2021 - 07.2023
Medical Billing Management
Mississippi Behavioral Health Services
02.2020 - 06.2023
High School Diploma - undefined
Thomastown Attendance Center