Kyle Nathan. Turner
Davenport,FL
Summary
Focused Supervisor brings strong background in policy and safety procedure development, implementation and enforcement. Quality-driven leader leveraging exceptional employee training and development capabilities..
Overview
19
19
years of professional experience
Work History
Supervisor
Central Florida Tourism Oversight District
Lake Buena Vista, FL
08.2019 - Current
- Ensured training complies with company policies, objectives and communication goals.
- Oversee client satisfaction, contractor management and daily work.
- Update various documents, policies and procedures to maximize team efficiency and safety.
- Reviewed weekly scheduling budget reports with contractors and supervisors.
- Perform inventory counts and supply audits for custodians.
Client Service Manager
BAYADA
Tampa, FL
02.2018 - 08.2019
- Scheduled appointments to meet customer's servicing needs and resolve key concerns to maintain optimum client care.
- Established positive rapport with customers, Case Managers, Registered Nurses and Nursing Aides to maintain positive and successful work environment.
- Compiled and maintained patient data using standard classification systems.
- Compiled and maintained records on every nursing aide to insure they remained current on all licensing and certification requirements.
Guest Service Manager
Walt Disney World Resort
Lake Buena Vista, FL
08.2011 - 02.2018
- Created a new setup for firework viewing and crowd control for the Fantasyland area in Magic Kingdom during July 4th and New Year’s
- Worked with various lines of business during the many construction changes of New Fantasyland to come up with different queues and crowd control processes to help guest flow of traffic in the land
- Created an online SharePoint Guide for hurricane preparedness for Fantasyland
- Championed the creation of a new document to allow better tracking for mobile devices and kiosks that utilize the FastPass+ and touch to identify systems
- Served as training liaison instituted meetings/feedback sessions for training team to improve the onboarding process for new cast members and cast transferring from other locations.
- Collaborated with different departments to maintain and update various training documents and Operating Guides for multiple attractions to stay current with Safety Guidelines.
- Worked with our training and documentation departments to start a new test pilot for a interactive training program that took our training paperless.
Deployment Associate
Walt Disney World Resort
Lake Buena Vista, FL
05.2011 - 06.2016
- Partnered with different lines of business to assist with any scheduling, workload or staffing needs that they have
- On the rollout out team for Disney’s Animal Kingdom, Epcot and Hollywood Studios that allowed the operations park line of business to be fully supported by Deployment Base.
- Answered phone calls to provide services information and assistance.
Operations Coordinator/Trainer
Walt Disney World Resort
Lake Buena Vista, FL
05.2006 - 05.2011
- Maintained area cleanliness, attraction efficiency and staffing to ensure that each area is operating at a safe, consistent and high quality manner at multiple areas and parks.
- Partnered on a daily basis with area leaders, other coordinators, trainers and hosts/hostess through constant communication to create the best Guest atmosphere.
- Took part in the rollout of coordinator trainer in Fantasyland establishing new streamline training process for the team.
- Partnered with various departments to perform different system test and tryout different procedures during the construction of Toy Story Midway Mania.
Education
High School Diploma -
High School of Commerce
2004
Some College (No Degree) - Business Management/Entrepreneurship
Davenport University
2006
Skills
- Training & Development
- Leadership
- Customer service
- Working collaboratively
- Data management
Timeline
Supervisor
Central Florida Tourism Oversight District
08.2019 - Current
Client Service Manager
BAYADA
02.2018 - 08.2019
Guest Service Manager
Walt Disney World Resort
08.2011 - 02.2018
Deployment Associate
Walt Disney World Resort
05.2011 - 06.2016
Operations Coordinator/Trainer
Walt Disney World Resort
05.2006 - 05.2011
High School Diploma -
High School of Commerce
Some College (No Degree) - Business Management/Entrepreneurship
Davenport University