Kylene S. Garcia
Cypress,CA
Summary
Experienced and highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Director of Business Development
Right at Home
Cypress, California
03.2024 - Current
- Led business development initiatives to expand service offerings in targeted regions.
- Managed the entire sales cycle process including prospecting, lead generation, qualifying prospects, presenting solutions, negotiating terms and closing deals.
- Developed strategic partnerships with healthcare providers to enhance service delivery.
- Used data analytics to identify growth opportunities and improve revenue.
- Reorganized the structure to support $3 million business operation.
- Supported staff development through coaching and performance reviews.
Nurse Advisor (Per Diem)
Right at Home In-Home Care
Cypress, CA
10.2021 - 06.2024
- Managed discharge planning to ensure smooth transitions from hospital to skilled nursing facilities.
- Reviewed medication lists to enhance care coordination across interdisciplinary teams.
- Provided patient and family education while linking households to essential community resources.
- Supported quality improvement efforts to strengthen patient outcomes.
- Followed California regulations and passed state audits.
Practice Manager
Translational Pulmonary & Immunology Research Center
Long Beach, CA
05.2022 - 03.2024
- Operational support across multi-site pulmonary and immunology programs strengthened inpatient and outpatient service delivery.
- Delivered financial performance reports to CEO, enhancing visibility into operating results.
- Revenue trend analysis supported marketing strategy and business outreach decisions.
- Daily medical operations improved through workflow and efficiency enhancements.
- Administered malpractice insurance by overseeing initiation, renewal, and termination activities.
- Performance reporting and USWNR submissions stayed aligned with outpatient director requirements.
- Tracked licensure, credentialing, CME, and regulatory compliance to ensure current status.
- Overhead and administrative costs declined by more than $300,000.
Home Health Nurse (Per Diem)
Gento
Los Angeles, CA
06.2021 - 05.2023
- Collaborated with healthcare teams to coordinate comprehensive patient care.
- Educated patients and families on health management and treatment options.
- Provided patient assessments and developed personalized care plans.
- Documented patient progress and maintained accurate medical records.
- Maintained accurate records of all visits made to patients' homes along with any changes in their conditions or treatments prescribed by physicians.
Assistant Clinic Manager
Translational Pulmonary & Immunology Research Center
Long Beach, CA
10.2021 - 04.2022
- Facilitated launch and management of the prior authorization department to enhance patient access to necessary services.
- Developed and trained staff on standard operating procedures (SOPs).
- Helped improve patient care by streamlining cross-department workflows.
- Educated patients and families across multiple medical specialties.
- Managed departmental budgets and supply inventory.
- Assisted with hiring, onboarding, training, and retention of clinical staff.
- Coordinated communication with pharmaceutical and medical device representatives to streamline supply processes and improve service delivery.
Director of Quality Care
Right at Home In-Home Care
Cypress, CA
10.2018 - 10.2021
- Directed recruitment, training, and performance management for care staff to enhance service quality.
- Ensured compliance with California community care licensing regulations through regular audits and staff training.
- Implemented dementia and cognitive support program in line with PAL guidelines.
- Developed and led caregiver and community training sessions.
- Educated patients and families during rehabilitation, chronic illness, and hospice care.
- Supported marketing initiatives that generated new business opportunities.
Nursing Supervisor (LVN)
Right at Home In-Home Care
Cypress, CA
03.2016 - 10.2018
- Managed care plans for more than 50 patients.
- Evaluated patient progress and adjusted care plans.
- Created individualized care plans by integrating patient needs and family input, ensuring tailored support for each patient.
- Trained over 50 caregivers on patient care protocols, enhancing team competency and patient care quality.
- Communicated with families to address concerns and provide updates.
- Mediated conflicts among medical staff to maintain a collaborative environment and ensure quality patient care.
- Completed community care licensing forms and reports.
Education
Master of Business Administration (MBA) -
Southern Utah University
Cedar City, UT10-2025
Bachelor of Science - Health Sciences, Emphasis in Community Health
California State University, Dominguez Hills
Carson, CA09-2018
Licensed Vocational Nurse (LVN) -
Angeles Institute
Artesia, CA07-2014
Skills
- Business Development
- Healthcare Operations
- Financial & Budget Management
- Revenue Growth
- Data Analytics
- Strategic Planning
- Regulatory Compliance
- Quality Improvement
- Process Improvement
- Performance Management
- Team Development
- Leadership
- Clinical Operations
- Community Relations
VOLUNTEER EXPERIENCE
- Alzheimer's Association Orange County Chapter, Community Educator, deliver community education on dementia awareness and caregiving, facilitate public presentations and support dementia-friendly community initiatives.
- Soroptimist International, Support programs that empower women and girls through education and advocacy. Manage social media and website communications to increase community engagement, and promote educational initiatives and organizational outreach.
Timeline
Director of Business Development
Right at Home
03.2024 - Current
Practice Manager
Translational Pulmonary & Immunology Research Center
05.2022 - 03.2024
Nurse Advisor (Per Diem)
Right at Home In-Home Care
10.2021 - 06.2024
Assistant Clinic Manager
Translational Pulmonary & Immunology Research Center
10.2021 - 04.2022
Home Health Nurse (Per Diem)
Gento
06.2021 - 05.2023
Director of Quality Care
Right at Home In-Home Care
10.2018 - 10.2021
Nursing Supervisor (LVN)
Right at Home In-Home Care
03.2016 - 10.2018
Master of Business Administration (MBA) -
Southern Utah University
Bachelor of Science - Health Sciences, Emphasis in Community Health
California State University, Dominguez Hills
Licensed Vocational Nurse (LVN) -
Angeles Institute