Kyler Curtis
Wake Forest,NC
Summary
Persistent Team Leader experienced in supervising, training, and motivating numerous team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports, and mentoring and guiding employees in performing assigned duties. Certified in Leadership. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
Chick-fil-A
01.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Crew Member
McDonald's
08.2020 - 11.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
North Carolina Central University
Durham, NC05.2027
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Remote Team Management
- Performance Coaching
- Game strategy
- Team Leadership
- Teamwork and Collaboration
- Customer Service
- Decision-Making
Timeline
Team Leader Manager
Chick-fil-A
01.2021 - Current
Crew Member
McDonald's
08.2020 - 11.2020
High School Diploma -
North Carolina Central University
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Justin GuardinoJustin Guardino
Grocery Stocker at PublixGrocery Stocker at Publix