Kyler Jackson
Spring,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
Amarillo , Texas
07.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
BBA - Computer Information Systems
West Texas A&M University
Canyon, TX12.2023
Skills
- De-escalation Techniques
- Data Entry and Maintenance
- Verbal and Written Communication
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
Certification
CompTIA A+ Certification
Languages
- C#
- HTML
- Javascript
- CSS
Additional Information
- Clock Application- created by using javascript to where a user can click upon a button asking for the time and the application will then output the time.
- Texas Two-Step site- created by using HTML and CSS while bringing a brief reflection on the texas two-step that includes n image and as well a short audio clip attached as well.
- Grade Finder-created by using C# I was able to take a set of data with a list of names and grades assigned to the names and being able to calculate their final grades.
Additional Information
Link to Profile:
https://replit.com/@kjack4
Timeline
Member Service Representative
Planet Fitness
07.2020 - Current
BBA - Computer Information Systems
West Texas A&M University
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