Kyler Lacy
Norwalk,Ohio
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
3
3
years of professional experience
Work History
Operations Manager
Waffle House
Medina, Ohio
09.2023 - Current
- Oversaw 20+ employees.
- Tracking P/L to ensure profitability.
- Ensure associates follow company compliance and policies.
- Improved our food cost from 29.5% to 28%.
- Used prior sales experience to increase profits, increasing YTD profit from each previous operating period.
Assistant Manager
True North
Broadview Heights, Ohio
05.2023 - 09.2023
- Oversaw a team of 8 people with taking roles away from the General Manager
- Drafting Invoices to be able to sustain business inquiries
- Started training others within my first 3 weeks of employment on their duties at job site
- Mastering my customer service
- Continuous Quality Control.
Campaign Manager II
Synaptic inc.
Independence
05.2022 - 05.2023
- Oversaw a maximum of 6 people teaching and training them into future leadership positions
- Conducted Interviews – While having a 70% close ratio
- Office highest performer for the month of July
- Analyzed sales forecast and developed different marketing strategies based on company data
- Brief introduction to working on payroll
- Oversaw live events daily, following customer compliance.
Break Person
New Horizons Baking Company
Norwalk
04.2021 - 05.2023
- Perform quality checks with the production line and adjust as needed
- Daily performance reporting
- Communication with the team about deliverables, improvement, and goals
- Cross-trained on many different production processes
- Performed new hire training
- Selected to join fast track management program
- Acted as in charge for supervisor.
Education
Online- Business Management -
Bowling Green State University
01.2024
High School Diploma -
Norwalk High School
Norwalk, Ohio05.2020
Skills
- Teamwork
- Dependable
- Continuous Development
- Quality Control
- Customer Service
- P&L Management
- Business Planning
- Data Analysis
- Goal attainment
- Business development understanding
Timeline
Operations Manager
Waffle House
09.2023 - Current
Assistant Manager
True North
05.2023 - 09.2023
Campaign Manager II
Synaptic inc.
05.2022 - 05.2023
Break Person
New Horizons Baking Company
04.2021 - 05.2023
Online- Business Management -
Bowling Green State University
High School Diploma -
Norwalk High School