Kyler Martin
Las Vegas
Summary
Hotel Operations Manager looking to branch out into a new career field at Wizards of the Coast Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
9
9
years of professional experience
Work History
Strategic Partnership Specialist
MGM Resorts
Las Vegas
01.2024 - Current
- Work directly with company partners to convey expectations and roles
- Work with all MGM Resorts properties to ensure best practices are followed and teams meet expectations
- Handle VIP clients through Marriott Resorts and assist in all service recoveries
- Train different teams on the uses of Salesforce and operations relating to the program
Hotel Operations Manager
MGM Resorts Bellagio
Las Vegas
10.2021 - 01.2024
- Manage and help grow a team of over 120 employees
- Decide how to best resolve guest issues and ensure the best possible solution for the guest
- Manage over 3000 rooms during a major renovation project
- Regularly meet and coordinate with several other departments on best sales practice and inventory management
Front Desk Agent
MGM Resorts Bellagio
Las Vegas
01.2017 - 10.2021
- Worked several different positions, guest services, head cashier, and front desk.
- While working guest services I helped guests with their issues and needs.
- As the head cashier I ensured all my tasks done expected of me well before the expected time, in order to help the department with other needed tasks.
- In all roles I helped hotel/casino departments work together and ensured a seamless stay for guests.
Education
Associates - General Studies
College of Southern Nevada
Las Vegas01.2017
Skills
- Salesforce training
- Strategic partnership
- Customer relationship management
- Service recovery
- Inventory management
- Team leadership
- Conflict resolution
Timeline
Strategic Partnership Specialist
MGM Resorts
01.2024 - Current
Hotel Operations Manager
MGM Resorts Bellagio
10.2021 - 01.2024
Front Desk Agent
MGM Resorts Bellagio
01.2017 - 10.2021
Associates - General Studies
College of Southern Nevada