DAVID BORCHGREVINK
Salesforce Administrator/ Sales Engineer
Tampa,Florida
Summary
Experienced and enthusiastic Certified Salesforce Administrator and Software Implementation Specialist looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced in managing implementations of multiple different types of software across multiple different industries. Adept at delivering process improvements that increase efficiencies and performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Salesforce Application Specialist II
ENTERPRISE BANK & TRUST
TAMPA, FLORIDA
01.2022 - 01.2023
- Focusing on approximately 50 internal employee requests per day, ranging from user permissions to more complex automation
- Converted approximately 30% of Process Builder and Workflow Rules to Flows
- Devised technical strategies, created system designs and developed presentation materials for applications.
- Created manuals and published guidelines for proper use of systems.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Provided training to clients in use of Salesforce systems and applications.
- Performed troubleshooting, maintenance and optimization of Salesforce applications.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Coordinated deployments of new software, feature updates and fixes.
Salesforce Administrator
WEST SHORE HOME
TAMPA, FLORIDA
11.2020 - 11.2021
- Primary focus on larger project requests that are escalated from the Business Systems Support Team
- Handling Salesforce projects assigned via JIRA from Discovery to Production
- Oversaw inventory management changes through Financial Force, and increased user acceptance by approximately 50%
- Assisting Support with reports, dashboards, permissions, etc
- Proved successful working within tight deadlines and fast-paced environments.
- Set up and controlled user access levels across databases to protect important data.
- Conducted tests to identify issues and make necessary modifications.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
Salesforce Administrator /Implementation Specialist
MCN HEALTHCARE
DENVER, COLORADO
01.2018 - 08.2020
- Handled user management, custom reporting, dashboards, field control, permissions, page layouts, and automation
- SaaS post-sales product training and implementation/ project management.
- Migrated company Salesforce org from Classic to Lightning.
- Managed up to 75 separate hospital systems/ accounts at any given time Initial communications, Discovery calls, Product demonstrations, and training
- Proved successful working within tight deadlines and fast-paced environments.
- Set up and controlled user access levels across databases to protect important data.
- Conducted tests to identify issues and make necessary modifications.
- Resolved problems, improved operations and provided exceptional service.
- Provided professional services and support in dynamic work environments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and fast-paced environments
- Set up and controlled user access levels across databases to protect important data
Sales Engineer
ASAP SYSTEMS
AUSTIN, TEXAS
01.2015 - 01.2018
- Specializing in SaaS/ On-Premise product demonstrations, and product training for both pre and post-sales opportunities.
- Managed over 2,000 product demonstrations and client trainings
- Creating custom reports for clients using Stimulsoft Reports & .NET libraries as well as creating and maintaining technical writing, documentation, & Wikis
- Support for large wins including Apple, Uber, Twitter, and Consolidated Edison
- Oversaw detailed program rollout from initiation to production and sustainment.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Liaised with assigned accounts to foster relationship development.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
Education
Associate of Arts - Computer Software And Media Applications
Austin Community College
Austin, Texas 01.2014 - 11.2014
Associate of Arts - Recording Arts Technology
Conservatory of Recording Arts And Sciences
Tempe, AZ 01.2007 - 10.2007
Skills
Software ImplementationsSales EngineeringProject ManagementJava/Apex/OOPHTML/ CSS/ SQL/ Reporting
Microsoft Office Products
Google Product SuiteJIRA/ConfluenceConfiguration management
Salesforce training
Complex problem-solving
Salesforce Optimization
Technical Writing
Agile
Certification
Salesforce Administrator
Timeline
Salesforce Application Specialist II
ENTERPRISE BANK & TRUST
01.2022 - 01.2023
Salesforce Platform App Builder
10-2021
Salesforce Administrator
08-2021
Salesforce Administrator
WEST SHORE HOME
11.2020 - 11.2021
Salesforce Administrator /Implementation Specialist
MCN HEALTHCARE
01.2018 - 08.2020
Sales Engineer
ASAP SYSTEMS
01.2015 - 01.2018
Associate of Arts - Computer Software And Media Applications
Austin Community College
01.2014 - 11.2014
Associate of Arts - Recording Arts Technology
Conservatory of Recording Arts And Sciences
01.2007 - 10.2007