Kyler Williams
Syracuse,NY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and support, demonstrated at companies like WEX Inc. Excelling in high-volume environments, I bring a blend of technical proficiency in data entry and software troubleshooting, alongside strong interpersonal skills. Achieved significant improvements in customer satisfaction and efficiency, leveraging both hard and soft skills to exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
WEX Inc.
01.2021 - 11.2024
- Customer service specialist answering phone calls and working emails and chat with partners such as fidelity, WellCare, blue cross blue shield and MetLife.
- Call volume to about 50 to 80 a day.
Customer Support
SBS Valuations
04.2020 - 12.2020
- Remote Emailing and chat for a contracted appraisal company working with realtors and assigning home for them to appraise
- No calls
- Emailing and chat setting up follow ups and sorting documents
Call Center Representative
GC Services
01.2019 - 02.2020
- Customer service representative for Verizon
- Credit reporting, assisting customers with their phone bill and adjustments on their account
- Calls averaged to about 100 a day mostly inbound
Host
Olive Garden
04.2017 - 11.2019
- Hosting and greeting customers while seating them to a table
Crew Member
Chipotle Mexican Grill
03.2016 - 10.2016
- Food prep line
- Worked as a salsa prep and organizer
Education
High school diploma - Art History
Salem high shcool
Conyers, GA05.2014
Skills
- Customer Service
- Data Entry
- Typing
- Software troubleshooting
- Hosting
- Computer skills
Timeline
Customer Service Specialist
WEX Inc.
01.2021 - 11.2024
Customer Support
SBS Valuations
04.2020 - 12.2020
Call Center Representative
GC Services
01.2019 - 02.2020
Host
Olive Garden
04.2017 - 11.2019
Crew Member
Chipotle Mexican Grill
03.2016 - 10.2016
High school diploma - Art History
Salem high shcool