KYLE S DELLINGER
South Salt Lake City,UT
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Highly-motivated with the desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Product and Customer Service Manager
Brighton Ski Resort
Brighton, UT
10.2008 - Current
- Created a range of products for our POS and E-commerce site.
- Successfully resolved customer issues as the primary point of sale (POS) specialist, leading to improved customer interactions
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responsible for maintaining and balancing all AR accounts on a monthly basis.
Education
Bachelor of Science - Business Management
Appalachian State University
Boone, NC05-2008
Skills
- Customer Service
- MS Office
- Cash Handling
- Administrative Support
- Proficient in RTP, Aspenware, Akeneo, Domo
- CRM Software
- Product Knowledge
- Problem-Solving
- Cross-Functional Collaboration
- Customer Relations
- Customer Relationship Management (CRM)
- Call Center Operations
- Account Management
Timeline
Product and Customer Service Manager
Brighton Ski Resort
10.2008 - Current
Bachelor of Science - Business Management
Appalachian State University
Similar Profiles
EMMA CASEYEMMA CASEY
Lift Operator at Brighton Ski ResortLift Operator at Brighton Ski Resort
AMY DUQUETTEAMY DUQUETTE
Ski and Snowboard Instructor (Seasonal) at Brighton Ski ResortSki and Snowboard Instructor (Seasonal) at Brighton Ski Resort
Elizabeth StickleyElizabeth Stickley
Building Relations at Brighton Ski ResortBuilding Relations at Brighton Ski Resort
Derek EvansDerek Evans
Frontrunner Operator at Utah Transit AuthorityFrontrunner Operator at Utah Transit Authority
Jonathan HernandezJonathan Hernandez
Group Home Staff Member at ChrysallisGroup Home Staff Member at Chrysallis