Kyli Elflein
Wahiawa,HI
Summary
Skilled customer service professional with 11 years of experience. Dedicated to bettering the customer experience with reliable information, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
02.2016 - Current
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Engaged customers with pleasant demeanor and offered to help with any problems.
- Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.
- Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations.
- Provided training support for new carriers, promoting best practices and efficient service.
Cashier
Tony Group Autoplex
06.2014 - 02.2016
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Work with excel sheets to plug in information when needed.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Food Service Worker
Baskin Robbins
05.2013 - 06.2014
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Greeted customers at counter to fulfill requests and answer questions.
- Enhanced customer loyalty, remembering regulars' names and orders.
Education
High School Diploma -
Mililani High School
95-1200 Meheula Pkwy Mililani, HI 9678905.2014
Skills
- Customer service experience of 11 years
- Effective written and verbal Communication
- Able to work unsupervised and independently
- Able to multi-task
- Time management
- Problem solving abilities
- Reliable
- Self Motivation
- Continuous Improvement
- Professionalism
- Proficient computer skills
Timeline
City Carrier
United States Postal Service, USPS
02.2016 - Current
Cashier
Tony Group Autoplex
06.2014 - 02.2016
Food Service Worker
Baskin Robbins
05.2013 - 06.2014
High School Diploma -
Mililani High School
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