Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyli Towner

Port Saint Lucie,FL

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

5
5
years of professional experience

Work History

Team Lead

Drive Shack Inc.
West Palm Beach, FL
07.2022 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Supported the manager in developing plans for future projects, initiatives and objectives.

Lead Server

Drive Shack Inc.
West Palm Beach, FL
10.2020 - 07.2022
  • Managed staff of 6 servers, delegating tasks and ensuring timely completion.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Set up banquet functions according to instructions provided by banquet captain or manager.

Server

Drive Shack Inc.
West Palm Beach, FL
10.2019 - 10.2020
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Education

Bachelor of Science - Interdisciplinary Studies

Keiser University
West Palm Beach, FL
08-2023

Skills

  • Schedule Management
  • Marketing knowledge
  • Complaint resolution
  • Coaching and Mentoring
  • Operations Management
  • Performance monitoring

Timeline

Team Lead

Drive Shack Inc.
07.2022 - Current

Lead Server

Drive Shack Inc.
10.2020 - 07.2022

Server

Drive Shack Inc.
10.2019 - 10.2020

Bachelor of Science - Interdisciplinary Studies

Keiser University
Kyli Towner