Kylie Alviso
Salem,OR
Summary
- Excellent analytical skills
- Cooperative team member
- Outstanding interpersonal skills
- Microsoft Office, Excel, PowerPoint proficiency
- Quick learner
- Strong verbal communication
- Collaborative team member
- Quality customer service
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work History
Claims Assistant
SAIF Corporation
Salem, OR, OR
04.2023 - Current
- Set up meetings and medical appointments.
- Ensured compliance with HIPAA regulations when dealing with confidential patient information.
- Answered inquiries from customers regarding their individual claims status.
- Assisted in the preparation of documents for claims processing.
- Maintained accurate records related to all aspects of the claims process.
- Collaborated with fellow team members to manage large volume of claims.
Receptionist
Johnson Family Orthodontics
Salem, OR
06.2021 - 03.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
Contract List Invoicing and Service Entry Coord.
State of Oregon: DHS Child Welfare
Salem, OR
11.2020 - 06.2021
- Reconciled accounts payable documents, including invoices to facilitate payments.
- Monitored past due invoices and payments to minimize past due balances.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Proofread documents, editing materials to correct grammar and spelling mistakes.
- Identified and corrected data entry errors to prevent duplication across systems.
- Documented services and collected required data for evaluation.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Received and screened high volume of internal and external communications.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
DHS Marion County Child Welfare - Receptionist
State of Oregon
Salem, OR
08.2020 - 10.2020
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
- Entered data in excel software to keep records of gas voucher and buss pass information.
Education
South Salem High School
Salem , ORSome College (No Degree) - Communication Studies - Prerequisites
Chemeketa Community College
Salem, ORSkills
- Customer Service
- 65 WPM typing speed
- Excellent communication skills via phone, in person & email
- Organization and efficiency
- Multitasking and prioritization
- Proficient with document scanning, copying and faxing
- Ledger balancing
- Proficient in OR-Kids
- Invoice processing
- Accounts payable and receivable experience
- Efficient in Outlook, Microsoft TEAMS and Skype
- Skilled at receiving and processing banking transactions
Additional Information
References Available Upon Request.
Timeline
Claims Assistant
SAIF Corporation
04.2023 - Current
Receptionist
Johnson Family Orthodontics
06.2021 - 03.2023
Contract List Invoicing and Service Entry Coord.
State of Oregon: DHS Child Welfare
11.2020 - 06.2021
DHS Marion County Child Welfare - Receptionist
State of Oregon
08.2020 - 10.2020
Some College (No Degree) - Communication Studies - Prerequisites
Chemeketa Community College
South Salem High School