Kylie-Ann Dempster
San Marcos,United States
Summary
Detail-oriented, highly motivated Pharmacy Technician offering nine years of comprehensive experience in hospital pharmacy. Comfortable working independently or as part of a supportive team. Extensive familiarity with Epic. Core competencies include auditing and billing.
Overview
19
19
years of professional experience
Work History
Controlled Substance /Billing Specialist
Scripps Memorial Hospital Encinitas
05.2020 - Current
- Using diversion software, validate and reconcile all undocumented controlled substances.
- Audit removals and administrations of all controlled substance medications throughout units to ensure charting accuracy and identify any "at risk" behaviors for diversion.
- ensure billing accuracy on all high volume, high cost medication administrations.
- Liaised with internal teams to clear error reports.
- Investigated and resolved issues to maintain billing accuracy.
Pharmacy Technician II
Scripps MD Anderson Cancer Center
06.2018 - 05.2020
- Maintain USP 797 and USP 800 during compounding, cleaning, and moving medications.
- Prepare clinic for licensing from BOP and CDPH.
- Drug Inventory management of patients scheduled in clinic.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
- Maintained pharmacological practices by checking drug inventory, stocking medications, and monitoring supplies.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Adhered to infection control policies and procedures to prevent spread of disease.
Pharmacy Technician
Scripps Memorial Hospital Encinitas
06.2015 - 06.2018
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Adhered to infection control policies and procedures to prevent spread of disease.
Office Manager- Customer Service Representative
Woodchuck Laminates
08.2005 - 11.2012
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality and conformance.
- Opened and maintained customer accounts by by accurate data input into Maximizer.
Education
Pharmacy Technician - Pharmacy
Kaplan College
Vista, Ca04.2015
Skills
- Audit procedures
- Auditing proficiency
- Quality control
- Epic
- Pyxis
- OMNICELL
- HIPAA Compliance
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Time Management
Languages
French
Native or Bilingual
Timeline
Controlled Substance /Billing Specialist
Scripps Memorial Hospital Encinitas
05.2020 - Current
Pharmacy Technician II
Scripps MD Anderson Cancer Center
06.2018 - 05.2020
Pharmacy Technician
Scripps Memorial Hospital Encinitas
06.2015 - 06.2018
Office Manager- Customer Service Representative
Woodchuck Laminates
08.2005 - 11.2012
Pharmacy Technician - Pharmacy
Kaplan College
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