Kylie-Ann Hernandez
Oceanside,CA
Summary
Hardworking individual available 4 days per week, including weekends and evenings. Track record of providing optimum customer service in busy establishments. Adept at maintaining food safety and meeting all guest needs in fast-paced establishments. Experienced with large parties; able to help multiple customers at once.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fine Dining Server
264 Fresco
07.2022 - 07.2023
- Displayed enthusiasm and provided excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked closely with beer and wine; suggested wine pairings to go with specific menu items.
- Promoted a comfortable experience via attentive section management.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Took into account customers' dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Restaurant Waitress
Fish House Vera Cruz
03.2021 - 06.2022
- Cultivated hospitable relationships with regular customers; increased returning business.
- Bussed and reset tables to keep dining room and work areas clean.
- Informed guests on menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Restaurant Manager
Best Pizza And Brew
08.2018 - 03.2021
- Promoted positive atmosphere for both staff and guests.
- Created relationships to guarantee each customer received exceptional food and service.
- Attentively trained and supervised staff to ensure that the restaurant would tun smoothly.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team meetings on effective methods, operations, and procedures.
Courtesy Clerk
Frazier Farms Market Vista
06.2017 - 10.2017
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers to take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Faced items to ensure a tidy workspace.
- Cleaned bathrooms, shelves, floors, and dusted merchandise.
Education
Associate of Science - General Psychology
Miracosta College
Oceanside, CA11.2024
High School Diploma -
Mission Vista High School
Oceanside, CA06.2019
Skills
- Able to effectively communicate
- Patient in stressful situations
- Works well in collaboration with others
- Adaptable and Flexible
Certification
- Sexual Harassment Prevention
- Beverage and Food Safety
Timeline
Fine Dining Server
264 Fresco
07.2022 - 07.2023
Restaurant Waitress
Fish House Vera Cruz
03.2021 - 06.2022
Restaurant Manager
Best Pizza And Brew
08.2018 - 03.2021
Courtesy Clerk
Frazier Farms Market Vista
06.2017 - 10.2017
Associate of Science - General Psychology
Miracosta College
High School Diploma -
Mission Vista High School
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