Kylie-Ann Hernandez
Oceanside,CA
Summary
Hardworking individual available 4 days per week, including weekends and evenings. Track record of providing optimum customer service in busy establishments. Adept at maintaining food safety and meeting all guest needs in fast-paced establishments. Experienced with large parties; able to help multiple customers at once.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fine Dining Server
264 Fresco
Carlsbad, CA
07.2022 - 07.2023
- Displayed enthusiasm and provided excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked closely with beer and wine; suggested wine pairings to go with specific menu items.
- Promoted a comfortable experience via attentive section management.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Took into account customers' dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Restaurant Waitress
Fish House Vera Cruz
San Marcos, CA
03.2021 - 06.2022
- Cultivated hospitable relationships with regular customers; increased returning business.
- Bussed and reset tables to keep dining room and work areas clean.
- Informed guests on menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Restaurant Manager
Best Pizza And Brew
Oceanside, CA
08.2018 - 03.2021
- Promoted positive atmosphere for both staff and guests.
- Created relationships to guarantee each customer received exceptional food and service.
- Attentively trained and supervised staff to ensure that the restaurant would tun smoothly.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team meetings on effective methods, operations, and procedures.
Courtesy Clerk
Frazier Farms Market Vista
Vista, CA
06.2017 - 10.2017
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers to take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Faced items to ensure a tidy workspace.
- Cleaned bathrooms, shelves, floors, and dusted merchandise.
Education
Associate of Science - General Psychology
Miracosta College
Oceanside, CA11.2024
High School Diploma -
Mission Vista High School
Oceanside, CA06.2019
Skills
- Able to effectively communicate
- Patient in stressful situations
- Works well in collaboration with others
- Adaptable and Flexible
Certification
- Sexual Harassment Prevention
- Beverage and Food Safety
Timeline
Fine Dining Server
264 Fresco
07.2022 - 07.2023
Restaurant Waitress
Fish House Vera Cruz
03.2021 - 06.2022
Restaurant Manager
Best Pizza And Brew
08.2018 - 03.2021
Courtesy Clerk
Frazier Farms Market Vista
06.2017 - 10.2017
Associate of Science - General Psychology
Miracosta College
High School Diploma -
Mission Vista High School