Kylie Berlin
Cleveland,OH
Summary
Results-oriented Retail and Operations Leader with expertise in store management, team development, and customer experience. Excels in high-volume environments, driving team accountability and enhancing operational execution. Additional experience in collegiate athletics, event operations, and financial administration supports a comprehensive approach to leadership in dynamic settings.
Overview
6
6
years of professional experience
Work History
Store Manager
Rally House
Strongsville, Ohio
02.2026 - Current
- Managed daily operations and staff scheduling to ensure efficient store functionality.
- Oversaw inventory management and merchandise presentation to optimize sales floor layout.
- Trained and mentored team members to enhance customer service skills.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews to support team development.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Student Financial Aid Associate
The University of Akron
Akron, Ohio
05.2025 - 02.2026
- Processed funding requests and evaluated circumstances to award need-based financial aid.
- Educated high school seniors about college financing options through outreach events.
- Managed athletic aid and scholarship programs, ensuring compliance with funding guidelines.
Registrar, Store Manager, & Business Teacher
St. Vincent- St. Mary High School
Akron, Ohio
05.2024 - 05.2025
- Maintained student records, ensuring accuracy and confidentiality.
- Audited student records for accuracy prior to submission of official transcripts.
- Evaluated transfer credits from external institutions according to established guidelines.
- Maintained student records including attendance and grades according to district policies and procedures.
- Evaluated student progress using grading rubrics.
- Developed course syllabi and lesson plans for teaching business principles.
- Supervised student employees during their shifts in the school store to ensure proper performance of duties.
- Maintained a clean, organized store environment by regularly stocking shelves, cleaning surfaces, and organizing displays.
- Prepared and Launched store rebrand
- Started collaboration with the Lebron James Foundation for a new “Irish Forever 23” line
Head Cheerleading Coach
Strongsville City Schools
Strongsville, OH
12.2022 - 05.2025
- Attended training on rules, regulations, and safety protocols, implementing principles and requirements throughout training and performance.
- Readied cheerleaders for challenging events and games with demanding schedules of practices.
- Maintained condition of mats, trampolines, uniforms, pom-poms, and other team equipment, cleaning, repairing or replacing as necessary to uphold safety and cleanliness standards.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
Assistant Merchandise Manager
Cleveland Guardians
Cleveland, OH
03.2023 - 04.2025
- Designed floor layouts, product displays, and shelving layouts to maximize sales and influence customer purchasing habits.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Authenticated game-used items and sent them to the correct facilities.
Guest Relations
Cleveland Cavaliers
Cleveland, OH
07.2022 - 11.2023
- Educated guests about available amenities and coordinated delivery of desired services.
- Contacted guests to check on satisfaction and inquire about improvement suggestions.
- Collaborated with event coordinators to organize meetings and special events.
Athletic Event Head Intern
Baldwin Wallace University
Berea, OH
07.2021 - 01.2023
- Attended and participated in industry events.
- Planned programs of events or schedules of activities.
- Oversaw athletic events as a whole to ensure the best hospitality was being provided, safely and efficiently.
- Assigned tasks and work hours to staff.
Merchandise Associate
Walt Disney World Parks and Resorts
Orlando, FL
03.2022 - 08.2022
- Kept work areas professional, organized and clean.
- Greeted store customers, offered assistance and thanked each for patronage.
- Printed labels and tags for for-sale merchandise.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Football Operations Assistant
Mid-American Conference
Cleveland, OH
06.2021 - 12.2021
- Worked with boosters, parents and school administrators to handle support functions.
- Scheduled and coordinated events and activities.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Explained rules and regulations of facilities and entertainment attractions to officials.
Guest Service Representative
Cleveland Browns LLC.
Cleveland, OH
08.2020 - 09.2021
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained knowledge of local activities and events to educate guests on options.
Promotions Intern
Akron RubberDucks
Akron, OH
05.2020 - 09.2021
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
- Researched and developed creative content for websites to promote brands in the market.
- Put together eye-catching displays to attract potential customers and encourage questions.
Education
Bachelor of Arts - Sport Management
Baldwin Wallace University
Berea12-2026
Volunteer Work
- Super Bowl, LIV/LVI
- Kentucky Derby
- Special Olympics Orlando
- The Cheerleading Worlds
- Pro Football Hall of Fame- Enshrinement Week
- 2026 NFL Draft
Affiliations
- Captain, Baldwin Wallace Cheerleading
- Leader, Alternative Break
- Member, Disney Alumni Association
- Member, Sport Management Club
- Member, Alpha Gamma Delta
Timeline
Store Manager
Rally House
02.2026 - Current
Student Financial Aid Associate
The University of Akron
05.2025 - 02.2026
Registrar, Store Manager, & Business Teacher
St. Vincent- St. Mary High School
05.2024 - 05.2025
Assistant Merchandise Manager
Cleveland Guardians
03.2023 - 04.2025
Head Cheerleading Coach
Strongsville City Schools
12.2022 - 05.2025
Guest Relations
Cleveland Cavaliers
07.2022 - 11.2023
Merchandise Associate
Walt Disney World Parks and Resorts
03.2022 - 08.2022
Athletic Event Head Intern
Baldwin Wallace University
07.2021 - 01.2023
Football Operations Assistant
Mid-American Conference
06.2021 - 12.2021
Guest Service Representative
Cleveland Browns LLC.
08.2020 - 09.2021
Promotions Intern
Akron RubberDucks
05.2020 - 09.2021
Bachelor of Arts - Sport Management
Baldwin Wallace University