Kylie Brantley
Lafayette,LA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Catering Coordinator/Bartender
Bourque's Bar
Scott, LA
11.2020 - Current
- Analyzed catering orders and liaised with staff to set up equipment, supplies, and menus to meet client expectations.
- Handled incoming phone calls, addressing customer needs, concerns, and new bookings.
- Accurately created invoicing based on each client's unique budget.
- Managed office logistics by scheduling appointments, maintained detailed files, and collected payments.
- Coordinated schedules and timelines for events.
- Performed face-to-face meetings to finalize contract for services and event details.
- After going back to school, I started bartending.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Waitress
Uncle T's Oyster Bar
Scott
03.2017 - 11.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Receptionist
Abacus
Scott, LA
08.2015 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Education
Medical Coding Certification
AAPC
Online08.2023
High School Diploma -
Acadiana High School
Lafayette05.2013
Skills
- Customer Service
- Strong Attention to Detail
- Scheduling Appointments
- Time Management
- Organization skills
- Excel and Microsoft Experience
- Medical Terminology
- Data Entry
- Verbal and written communication
- Customer/Client relations
- File Management
Timeline
Catering Coordinator/Bartender
Bourque's Bar
11.2020 - Current
Waitress
Uncle T's Oyster Bar
03.2017 - 11.2020
Receptionist
Abacus
08.2015 - 03.2017
Medical Coding Certification
AAPC
High School Diploma -
Acadiana High School