Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Education and Training
Generic

Kylie Chang

Boise,ID

Summary

Professional with experience in handling cash and financial transactions. Strong skills in accuracy, attention to detail, and maintaining security standards. Known for collaboration, reliability, and adaptability in dynamic environments. Proficient in customer service, problem-solving, and efficient cash management.

Overview

14
14
years of professional experience

Work History

Lead Cake Decorator

Dairy Queen
11.2022 - Current
  • Ensured consistency in product quality across all cakes produced.
  • Trained newly hired employees on proper methods of cake decorating and health and safety.
  • Prepared detailed invoices reflecting costs associated with each order accurately.
  • Ordered ingredients as needed
  • Managed inventory of all cake decorating supplies and equipment.
  • Maintained a clean work area while adhering to health and safety regulations.
  • Used photo cake software to create specialty cakes.

Customer Service Representative

Check Into Cash
03.2022 - 08.2023
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Performed administrative tasks such as filing paperwork, generating reports.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Verified cash drawer, counted money and balanced receipts.
  • Processed payments, reconciled accounts and made bank deposits.
  • Identified suspicious activities or irregularities and reported to management immediately.

Shipping Supervisor

Northwest Fulfillment
04.2017 - 08.2021
  • Oversaw daily operations within the shipping department including assigning tasks, setting deadlines, resolving conflicts.
  • Coordinated with carriers to schedule pick-up and delivery times for shipments.
  • Maintained records of all outgoing shipments, ensuring that they were accurate and complete.
  • Provided training to new employees on proper operation of packing equipment and safety protocols.
  • Assisted in developing strategies for improving efficiency within the shipping department.
  • Investigated lost packages or delayed deliveries with carriers or customers.
  • Negotiated freight rates with carriers while monitoring cost effectiveness of services provided.
  • Supervised shipping personnel to ensure efficient and accurate completion of tasks.

Supervisor

Starbucks
04.2011 - 04.2017
  • Completed day-to-day duties accurately and efficiently.
  • Assisted customers with menu selections, taking special dietary requirements into account.
  • Evaluated employee performance regularly through one-on-one meetings or formal reviews.
  • Addressed customer complaints promptly and professionally, resolving issues effectively.
  • Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
  • Recruited new employees as needed for seasonal demands or permanent positions.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.

Education

High School Diploma -

Vicenza High School
Vicenza, Italy
06-2011

Skills

  • Quality Control Standards
  • Efficient time management
  • Food handling safety
  • Multi-Task Management
  • Order Fulfillment
  • Customer Service
  • Social Media Promotion
  • Paperwork Processing
  • Data Entry
  • Scheduling
  • Inbound and Outbound Calling

Languages

German
Professional

Timeline

Lead Cake Decorator

Dairy Queen
11.2022 - Current

Customer Service Representative

Check Into Cash
03.2022 - 08.2023

Shipping Supervisor

Northwest Fulfillment
04.2017 - 08.2021

Supervisor

Starbucks
04.2011 - 04.2017

High School Diploma -

Vicenza High School

References

References available upon request.

Education and Training

other

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