Kylie Chang
Boise,ID
Summary
Professional with experience in handling cash and financial transactions. Strong skills in accuracy, attention to detail, and maintaining security standards. Known for collaboration, reliability, and adaptability in dynamic environments. Proficient in customer service, problem-solving, and efficient cash management.
Overview
14
14
years of professional experience
Work History
Lead Cake Decorator
Dairy Queen
Boise, ID
11.2022 - Current
- Ensured consistency in product quality across all cakes produced.
- Trained newly hired employees on proper methods of cake decorating and health and safety.
- Prepared detailed invoices reflecting costs associated with each order accurately.
- Ordered ingredients as needed
- Managed inventory of all cake decorating supplies and equipment.
- Maintained a clean work area while adhering to health and safety regulations.
- Used photo cake software to create specialty cakes.
Customer Service Representative
Check Into Cash
Boise, ID
03.2022 - 08.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, generating reports.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Verified cash drawer, counted money and balanced receipts.
- Processed payments, reconciled accounts and made bank deposits.
- Identified suspicious activities or irregularities and reported to management immediately.
Shipping Supervisor
Northwest Fulfillment
Boise, ID
04.2017 - 08.2021
- Oversaw daily operations within the shipping department including assigning tasks, setting deadlines, resolving conflicts.
- Coordinated with carriers to schedule pick-up and delivery times for shipments.
- Maintained records of all outgoing shipments, ensuring that they were accurate and complete.
- Provided training to new employees on proper operation of packing equipment and safety protocols.
- Assisted in developing strategies for improving efficiency within the shipping department.
- Investigated lost packages or delayed deliveries with carriers or customers.
- Negotiated freight rates with carriers while monitoring cost effectiveness of services provided.
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
Supervisor
Starbucks
Spangdahlem, Europe, Germany
04.2011 - 04.2017
- Completed day-to-day duties accurately and efficiently.
- Assisted customers with menu selections, taking special dietary requirements into account.
- Evaluated employee performance regularly through one-on-one meetings or formal reviews.
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
- Recruited new employees as needed for seasonal demands or permanent positions.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Education
High School Diploma -
Vicenza High School
Vicenza, Italy06-2011
Skills
- Quality Control Standards
- Efficient time management
- Food handling safety
- Multi-Task Management
- Order Fulfillment
- Customer Service
- Social Media Promotion
- Paperwork Processing
- Data Entry
- Scheduling
- Inbound and Outbound Calling
Languages
German
Professional
Timeline
Lead Cake Decorator
Dairy Queen
11.2022 - Current
Customer Service Representative
Check Into Cash
03.2022 - 08.2023
Shipping Supervisor
Northwest Fulfillment
04.2017 - 08.2021
Supervisor
Starbucks
04.2011 - 04.2017
High School Diploma -
Vicenza High School
References
References available upon request.
Education and Training
other