Kylie Clerico
Vancouver,WA
Summary
Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast paced restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
9
9
years of professional experience
Work History
Lead Server
Uptown Barrel Room
12.2022 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Server/ Shift Lead
Stack 571 Burger and Whiskey Bar
03.2021 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bar Manager
Buffalo Wild Wings
07.2020 - 03.2021
- Streamlined inventory management for optimal stock levels and reduced waste.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Assistant General Manager
Gustav's Pub and Grill
02.2019 - 03.2020
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Front Of House Manager
Outback Steakhouse
07.2017 - 02.2018
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Assistant Manager
Selma's Chicago Pizzeria
11.2016 - 07.2017
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Market 2 Plate
12.2015 - 02.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Science - Hospitality Management
California State Polytechnic University
Pomona, CA01.2017
Skills
- Problem-Solving
- Attention to Detail
- Positive and Friendly Attitude
- Exceptional communication
- Sales Techniques
- Organization and Efficiency
Timeline
Lead Server
Uptown Barrel Room
12.2022 - Current
Server/ Shift Lead
Stack 571 Burger and Whiskey Bar
03.2021 - 12.2022
Bar Manager
Buffalo Wild Wings
07.2020 - 03.2021
Assistant General Manager
Gustav's Pub and Grill
02.2019 - 03.2020
Front Of House Manager
Outback Steakhouse
07.2017 - 02.2018
Assistant Manager
Selma's Chicago Pizzeria
11.2016 - 07.2017
Assistant Manager
Market 2 Plate
12.2015 - 02.2017
Bachelor of Science - Hospitality Management
California State Polytechnic University
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