Kylie Cook
Powder Springs,GA
Summary
Results-driven professional with extensive experience in operations management and team development. Skilled in decision-making and complex problem-solving, contributing to significant process improvements and enhanced customer satisfaction through effective communication and training initiatives.
Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Manager
RaceTrac
07.2025 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained team members on efficient workflow practices and customer service techniques.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Accomplished multiple tasks within established timeframes.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Led initiatives to improve customer satisfaction through effective team communication and problem resolution.
- Developed training programs focused on enhancing employee skills and service delivery standards.
Cashier
Aeropostale
12.2024 - 06.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash and credit transactions accurately, ensuring compliance with policies.
- Maintained clean and organized checkout areas to enhance customer experience.
- Resolved customer issues promptly, fostering a positive shopping environment.
- Trained new staff on register operations and customer service protocols.
Floor Monitor / Hostess
Big Air Trampoline Park
08.2024 - 11.2024
- Assisted guests with trampoline use, ensuring proper technique and minimizing injury risk.
- Monitored safety compliance and enforced park rules for guest enjoyment.
- Conducted regular inspections of equipment and facilities to maintain cleanliness and safety standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to manage crowd control during peak hours effectively.
Manager/ Key Holder
Great American Cookies
03.2022 - 05.2024
- Oversaw daily operations to ensure optimal product quality and customer satisfaction.
- Trained and mentored team members on operational best practices and safety protocols.
- Implemented inventory management procedures to streamline stock levels and reduce waste.
- Developed staff schedules to enhance productivity during peak business hours.
- Evaluated employee performance, providing feedback to foster professional growth.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Hiram High School
Hiram 05.2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Verbal and written communication
- Goal setting
- Task delegation
- Staff management
- Documentation and reporting
- Operations management
- Project planning
- Customer relationship management (CRM)
- Staff development
Timeline
Manager
RaceTrac
07.2025 - Current
Cashier
Aeropostale
12.2024 - 06.2025
Floor Monitor / Hostess
Big Air Trampoline Park
08.2024 - 11.2024
Manager/ Key Holder
Great American Cookies
03.2022 - 05.2024
High School Diploma -
Hiram High School