Kylie Dickinson
Clifton Park
Summary
Reliable and hardworking professional with over 6 years of experience in customer service and team leadership. Experienced in managing daily operations, scheduling staff, solving problems, and creating a positive experience for customers. Strong communication and organizational skills with the ability to stay calm in fast-paced environments. Looking to bring my experience and willingness to learn to a new opportunity where I can continue to grow.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Guest Service Manager
Sky Zone Trampoline Park
Clifton Park
10.2019 - Current
- Managed guest interactions to create memorable experiences at trampoline park.
- Resolved guest complaints quickly and professionally to enhance satisfaction levels.
- Trained and supervised staff to deliver excellent customer service standards.
- Developed staff schedules to ensure optimal coverage during peak hours, improving service availability.
- Answered phone calls promptly answering questions, Resolving issues, and booking events.
- Oversaw daily operations to maintain safety and cleanliness throughout the facility.
- Coordinated special events and group bookings for parties and activities.
Crew Member
Chipotle
Clifton Park
11.2021 - 08.2022
- Assisted in training new crew members on operational procedures.
- Prepared food items according to Chipotle's quality standards.
- Maintained cleanliness and organization of workstations during shifts.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Performed cashier duties such as collecting payments and providing change.
Education
Associate of Science - Community Health
Hudson Valley Community College
Troy, NY 08.2022 - 07.2026
Shenendehowa High School
Clifton Park, New YorkSkills
- Customer service
- Staff supervision
- Staff training
- Problem-solving aptitude
- Multitasking capacity
- Teamwork
- Adaptable
- Conflict resolution
References
References available upon request.
Timeline
Associate of Science - Community Health
Hudson Valley Community College
08.2022 - 07.2026
Crew Member
Chipotle
11.2021 - 08.2022
Guest Service Manager
Sky Zone Trampoline Park
10.2019 - Current
Shenendehowa High School