Kylie Duffy
Turlock,CA
Summary
Adept at complaint resolution and critical thinking, I excelled at Flooring Liquidators by generating additional revenue monthly and maintaining high customer satisfaction. My courteous demeanor and effective time management skills have consistently improved team efficiency and service standards, showcasing my ability to adapt and thrive in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative - Sales
Flooring Liquidators
Modesto, CA
04.2022 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Packaging and shipping of finished goods to customers.
- Tracked shipment progress using shipping software programs.
- Resolved problems related to vendor shipping issues.
Sales Floor Representative
Torrid Clothing Store
Turlock, CA
01.2020 - 08.2022
- Excelled in exceeding daily credit card application goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Collected payments and provided accurate change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Keyholder - Supervisor
Papa Murphy's
Turlock, CA
01.2021 - 04.2022
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Organized food orders, inventory, and deliveries to maintain sufficient stock levels.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
Crew Trainer - All Positions Lead
McDonald's
Turlock, CA
08.2018 - 01.2021
- Assisted customers with product selection based on their individual needs.
- Verified that all payments were tendered correctly before completing the transaction.
- Explained goals and expectations required of trainees.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Utilized point-of-sale systems for taking orders from customers.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
High School Diploma -
John H Pitman High School
Turlock, CA05-2020
Some College (No Degree) -
Modesto Junior College
Modesto, CASkills
- Complaint resolution
- Account updating
- Scheduling
- Critical thinking
- Multi-line telephone operations
- Courteous demeanor
- Time management
- Flexible and adaptable
- Google Docs knowledge
- Powerpoint knowledge
- FedEx Ship Manager
- BroadLume Roll Master POS
Accomplishments
- Placed in the top 10 of over a thousand entries for the Peace Essay Writing Contest
- Turlock Rotary Club Student of the Month Awards - (2)
- Employee of the Month: Customer Reviews from both Torrid and McDonald's
- Sales Representative 'Million Dollar Club' for selling over a million dollars within a year or less
Certification
- WPM 50 Certificate
References
References available upon request.
Timeline
Customer Service Representative - Sales
Flooring Liquidators
04.2022 - Current
Keyholder - Supervisor
Papa Murphy's
01.2021 - 04.2022
Sales Floor Representative
Torrid Clothing Store
01.2020 - 08.2022
Crew Trainer - All Positions Lead
McDonald's
08.2018 - 01.2021
High School Diploma -
John H Pitman High School
Some College (No Degree) -
Modesto Junior College
Similar Profiles
Brant ManuelBrant Manuel
Floor Pro Central California Sales Rep at Flooring LiquidatorsFloor Pro Central California Sales Rep at Flooring Liquidators
Eric MartinEric Martin
Director of Operations at Flooring LiquidatorsDirector of Operations at Flooring Liquidators
Janet LansonJanet Lanson
Retail Sales Associate at Flooring LiquidatorsRetail Sales Associate at Flooring Liquidators