Kylie Fay

• Managed daily office operations, ensuring efficient workflow and organized filing systems.
• Coordinated appointment scheduling and team meetings to optimize staff time management.
• Supported customer inquiries through phone and email communication.
• Prepared documents, reports and bid proposals using Microsoft Office Suite tools & Quickbooks.
• Provided comprehensive administrative support, including document management, supply ordering, and equipment maintenance.

• Reviewed work orders before starting work to determine necessary materials and meet deadlines.
• Used digital database to keep records of units and stock moved.
• Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
• Coordinated daily order picking operations to streamline workflow and meet fulfillment targets.
• Monitored inventory levels and promptly reported discrepancies to management, ensuring accurate stock records.
• Operated forklifts and pallet jacks to transport materials within the warehouse.
• Ensured compliance with safety standards during order preparation processes.
• Collaborated with team members to optimize picking routes, minimizing delays and improving delivery times.
• Conducted regular equipment checks to ensure operational efficiency and safety compliance.
• Received orders from customers, reviewed them for accuracy and routed them to appropriate departments for fulfillment.
• Coordinated with other departments such as shipping, receiving, customer service. to ensure timely delivery of orders.
• Confirmed items picked for orders by keying codes into system.
• Reviewed packing slips and other documentation to properly box requested items for shipment.
• Packed and unpacked items, checking breakables before stocking on shelves.
• Read orders to obtain item numbers and located merchandise in bins or on shelves.
• Inspected merchandise for wear or defects and disposed of damaged items.
• Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.

• Led cashier team to enhance customer service efficiency and satisfaction.
• Trained new cashiers on register procedures and customer interaction standards.
• Oversaw cash handling processes to maintain transaction accuracy and security.
• Monitored inventory levels, notifying management of low stock or discrepancies.
• Enforced company policies and procedures to maintain a safe working environment.
• Addressed customer complaints swiftly to ensure positive service experiences.
• Maintained a clean work environment by sweeping floors and wiping down counters regularly.
• Answered customer questions and provided store information.
• Developed strong working relationships with team members to foster collaboration.
• Processed refunds and exchanges according to company policy.
• Assisted customers with locating items within the store when requested.
• Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
• Scanned, priced, and bagged customer groceries quickly to keep lines moving.
• Ensured compliance with all safety regulations while performing tasks.
• Processed payments promptly for customers to exceed productivity standards.
• Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
• Recognized potential theft or fraud attempts by monitoring suspicious behavior.
• Verified customer age requirement for alcohol or tobacco purchases.
• Performed merchandising and signage updates during weekly and seasonal promotional changes.
• Served ice cream and other desserts to customers efficiently and accurately.
• Maintained cleanliness of work area and equipment throughout shifts.
• Engaged with customers, providing product information and recommendations

Provided exceptional customer service through active listening and engagement, fostering positive patron interactions.

• Provided friendly and prompt customer service during busy hours.
• Processed customer transactions using point-of-sale system efficiently.
• Accepted cash and credit card payments, issued receipts and provided change.
• Ensured cleanliness and organization of dining and service areas to enhance customer experience.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Followed food safety guidelines to prevent cross-contamination and ensure hygiene.
• Prepared and cooked food items adhering to safety and quality standards to maintain high food safety compliance.
• Re-stocked, organized and arranged service and food stations.
• Stocked supplies and ensured availability of menu items during shifts.
• Replenished shelves with merchandise to maintain inventory levels.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Worked in fast-paced, ever-changing environment.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.