Kylie Ferrarini
Platteville,WI
Summary
Dedicated front-end associate with strong skills in customer service, team collaboration, and problem-solving. Proven ability to enhance the shopping experience through effective communication and efficient transaction management.
Overview
3
3
years of professional experience
Work History
Front End Associate
Walmart
Platteville, WI
10.2025 - Current
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained merchandise displays, ensuring products were stocked, organized, and visually appealing.
- Collaborated with team members to improve store layout and optimize product placement for increased sales.
- Trained new associates on store policies, procedures, and customer service best practices to ensure consistency.
- Resolved customer complaints swiftly, enhancing loyalty through effective problem-solving strategies.
- Monitored store environment for cleanliness and safety standards, contributing to a welcoming atmosphere for shoppers.
Sandwich Artist
Subway
Hampshire, IL
06.2023 - 08.2025
- Prepared fresh ingredients and assembled sandwiches according to customer specifications.
- Maintained cleanliness and organization of workstations to ensure food safety standards.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated point-of-sale system for accurate order processing and cash handling.
- Collaborated with team members to meet daily production goals in a fast-paced environment.
- Trained new staff on sandwich preparation techniques and company protocols.
- Greeted guests, promoted specials, and took orders.
Education
Bachelor of Science - Forensic Investigation
University of Wisconsin, Platteville
Platteville, WI12-2028
Working Towards Associate of Arts - Criminal Justice
Elgin Community College
Elgin, IL05-2025
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Team contribution
- Retail transactions
Accomplishments
Did part-time college in high school for criminal justice while maintaining a job . Was selected out of a group of competitive students to speak at a conference about my experience and encourage others to join.
Languages
American Sign Language
Limited Working
Timeline
Front End Associate
Walmart
10.2025 - Current
Sandwich Artist
Subway
06.2023 - 08.2025
Bachelor of Science - Forensic Investigation
University of Wisconsin, Platteville
Working Towards Associate of Arts - Criminal Justice
Elgin Community College