Kylie Fields
Fredericksburg,VA
Summary
Dynamic Audiology Technician with a proven track record at ENT of Fredericksburg, skilled in optimizing hearing aid functionality and enhancing patient satisfaction. Adept in infection control protocols and excellent communication, I effectively managed clinic supplies and educated patients, ensuring seamless operations and improved user experience.
History of satisfying patients, maintaining records and increasing sales with a hardworking and disciplined approach. Proficient in documentation, schedule coordination and office management. Familiar with audiology testing protocols and current device offerings.
Overview
4
4
years of professional experience
Work History
Audiology Technician
ENT of Fredericksburg/Hearing Resource Center
08.2023 - Current
- Performed routine maintenance, cleaning, and minor repairs on hearing aids, including tubing, domes, wax guards, battery doors, and microphone covers to ensure optimal functionality
- Managed the ordering and inventory of clinic supplies, optimizing stock levels and preventing disruptions in service
- Provided front office support by greeting patients, answering phone calls, verifying insurance information, and assisting with general administrative tasks
- Educated patients on proper care, usage, and troubleshooting techniques for hearing devices, enhancing user satisfaction and device longevity
Unit Secretary
Carriage Hill Health and Rehab
03.2023 - 08.2023
- Maintained current and accurate medical records for patients
- Supported office staff and operational requirements with administrative tasks
- Managed incoming calls and directed to appropriate department
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow
- Arranged transportation for specialty appointments, ensuring safety and timeliness
Shift Leader
Cold Stone Creamery
06.2021 - 01.2022
- Prepare customer orders quickly and provide guests with great customer service
- Make ice cream, and other novelties daily; ensure that adequate inventory levels are met and that the store is fully prepared for the rest of the day
- Clean the front of house, back line and kitchen alongside crew members at the end of the shift
- Hold crew members accountable in following company policies and procedures; provide training and coaching to crew members that may need assistance
Education
Career Certificate - Medical Administrative Support Assistant
Piedmont Virginia Community College
Charlottesville, VA05-2023
Bachelor of Science - Communication Sciences And Disorders
University of Virginia
Charlottesville, VA05-2021
Skills
- Infection control procedures
- Patient counseling
- Problem-solving abilities
- Recordkeeping requirements
- Excellent communication
- Documentation skills
- Time management abilities
- Hearing support devices
- Infection control protocols
- Office management
Timeline
Audiology Technician
ENT of Fredericksburg/Hearing Resource Center
08.2023 - Current
Unit Secretary
Carriage Hill Health and Rehab
03.2023 - 08.2023
Shift Leader
Cold Stone Creamery
06.2021 - 01.2022
Career Certificate - Medical Administrative Support Assistant
Piedmont Virginia Community College
Bachelor of Science - Communication Sciences And Disorders
University of Virginia
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